Support
Dear Valued Clients: As you may already be aware, the United States Postal Service (USPS) has announced a $0.03 rate increase on postage. In response to the USPS increase, clearinghouse costs for Patient Statements and Paper Claims will accordingly increase $0.03. Effective Friday, October 1, 2021, the new pricing will be $0.74 per first page of Patient Statements, and $0.58…
Get ready to take support and communication to the next level. Our customer portal, modmed® Communities for Gastroenterology, is designed to make finding solutions, sharing ideas and connecting with peers at other GI practices easier than ever before. Click here to register today! With modmed® Communities for Gastroenterology, you’ll be able to: Learn more: view knowledge articles, watch video tutorials, and…
This is an important patient safety message regarding a rare workflow used in faxing that, if utilized, can result in a mismatched name in the outbound fax queue of gGastro®. This may be impacting a small percentage of our Modernizing Medicine Gastroenterology clients. We identified a series of workflow steps (identified below), which can result in mixing of patient documents…
We are currently experiencing technical difficulties with our telephone service and callers may experience unusually long wait times while on hold. We are working to resolve the issue and apologize for the inconvenience. You can still submit Support tickets online or via email at gSupport@modernizingmedicine.com.
Company-wide meeting - Monday, January 25, 2021 In order for our Customer Success associates to attend our 2021 Annual Kickoff all-hands meeting, all Customer Success departments, including Support, will be unavailable Monday, January 25, 2021 beginning at 2:30 PM until approximately 5:30 PM ET. We plan to have limited staff available to monitor voicemails and support case submissions for any…
This applies to your practice if you run gGastro Mobile or gKiosk on an iOS device. If you do not run gGastro Mobile or gKiosk on an iOS device, you can disregard this message. Recently, Apple released their latest changes in the Apple Store Privacy Policy, Including privacy permission prompts to users to improve visibility to how a user's data is…
Monthly Cloud Maintenance Reminder Dear Valued Clients: This is a reminder for the gGastro Cloud monthly maintenance window. SCHEDULED: January 16, 2021 between 12:00 AM - 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply mandatory security updates to our…
This is a patient safety message regarding service documents that may impact certain Modernizing Medicine Gastroenterology clients. Our team identified and corrected an issue where, in some instances, users were unable to open signed service documents (e.g., office visit or procedure notes, letters, etc.) and, instead, received an exception error message. Our team discovered that this exception error message was…
This is a patient safety message regarding service documents that may impact certain Modernizing Medicine Gastroenterology clients. We have recently determined that in some instances users are unable to open signed service documents (e.g., office visit or procedure notes, letters, etc.) and receive the following particular error message: If you encounter this particular error when attempting to open a signed document, the service will…
Modernizing Medicine Gastroenterology is launching modmed® Communities - an easy-to-use, intuitive, self-service and customer collaboration platform. We are excited to announce that we plan to make modmed® Communities available to you on January 14, 2021. Our modmed® Communities joins together educational content, support cases, and a user discussion forum for our gGastro® customers under one umbrella for an enhanced client self-service…