Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 28, 2024

This is an important patient safety message impacting a subset of gGastro®  users and a follow-up to a series of communications sent to you regarding the cybersecurity issue impacting our third-party vendor, Change Healthcare.  Change Healthcare has stated on its incident report page that it is working on multiple approaches to restore the impacted environment

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Patient Safety Alert: Action Recommended – Ongoing Limited Functionality: Change Healthcare — February 26, 2024

This is an important patient safety message impacting a subset of gGastro®  users and a follow-up to communications sent to you on Wednesday, February 21, 2024, and Thursday, February 22, 2024.  As of today, Monday, February 26, 2024, limited functionality related to outbound electronic clinical lab ordering and inbound clinical results via our third-party vendor,

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Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 22, 2024

This is an important patient safety message impacting a subset of gGastro®  customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare.  Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related

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Follow-up / Action Recommended: Limited Functionality — Outbound Electronic Clinical Lab Ordering & Inbound Clinical Results via Change Healthcare — February 21, 2024

This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue.  Action Recommended If you are currently experiencing exception errors within

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Resolution: Action Recommended: Limited Functionality – Friday, January 12, 2024

The issue causing limited functionality when logging into gGastro® using Google Chrome, initially reported on Friday, January 12, 2024, has been resolved.  As explained in our follow-up communication yesterday, Tuesday, January 16, 2024, the issue was connected to a Chrome extension, specifically McAfee WebAdvisor, installed on the workstation. More information regarding this issue concerning McAfee

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