Support
We plan on updating our gGastro® cloud clients to the latest version of gGastro, on Sunday, July 14, 2024 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in…
If your practice is not attesting to MIPS or the Promoting Interoperability (PI) category for the 2024 Performance Period, please disregard this message. We are writing to update you on the Electronic Case Reporting (eCR) measure for the 2024 performance period. This is a required measure for 2024. It involves the eligible clinician (EC) and/or group submitting reportable conditions to…
We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, June 23, 2024 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…
This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar. The impact of the Change Healthcare cybersecurity issue…
As a follow-up to our communication on April 19, 2024, Change Healthcare’s (CHC) Clinical Exchange team has stated that it continues to gradually restore clinical lab exchange services. We are pleased to inform you that we began incremental restoration of related lab services in gGastro® on Monday, May 13, 2024. This restoration will continue for several weeks. As a reminder,…
We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, May 19, 2024, from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…
This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar. The impact of the Change Healthcare cybersecurity issue is…
We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, May 5, 2024 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…
The issue causing limited functionality involving eligibility response delays and/or timing out, reported yesterday, Tuesday, April 23, 2024, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
This is an important patient safety message impacting a subset of gGastro® customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare. Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…