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Issues at Change Healthcare Impacting Outbound Lab Ordering – April 18, 2022

Dear Valued Clients:

We have been made aware of recent issues involving Change Healthcare that may impact outbound clinical lab ordering for a subset of gGastro® clients.  

Issue #1: The Outbound Lab Ordering window now shows a blank screen. Updating your browser to the most current version, and updating the Cross Origin Resource Sharing (CORS) plug-in (uninstall, then reinstall), typically resolves this issue and removes the blank screen. In order to do this, you may need to clear your browser cache. 

To update the CORS plug-in and remove the blank screen, please follow the instructions in the gGastro® Electronic Clinical Lab Orders (ECLO) Workflow manual.

Issue #2: The gGastro® order status in the Checkout Screen, PDF Lab Requisition that appears under Thumbnails, automatic linking of result to order, and closing of orders are not consistently updating in the gGastro® system.

Please note: The orders are being transmitted to Change Healthcare. In the interim, it may be workflow-advised to print a copy of the PDF requisition for your reference. 

We continue to confer with Change Healthcare and plan to apprise you of updates when we have them.  

Sincerely,
The ModMed Gastroenterology Team

 

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