Support
This is a reminder for the gGastro® Cloud monthly maintenance window. SCHEDULED: Saturday, December 18, 2021, between 12:00 AM – 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply mandatory security updates to our systems. This work is expected to…
Noridian is currently reporting connectivity issues that are impacting the submission of 837 EDI files, response files, and 835 ERA files. Noridian is working to resolve and apologizes for the inconvenience. This issue will delay the submission of claims and retrieval of response files (including 835/Remit files). We will submit all outstanding claims and download responses as soon as this…
As a follow-up to our previous communication regarding limited functionality involving taking payments, we are writing to inform you that we are pending confirmation from our third-party hosting vendor if the primary cause of the outage has been resolved. However, in our system, error rates have reduced and successful transaction processing is normalizing. What We Are Doing: Our engineering team…
We are writing to inform you that we identified and resolved an issue on Monday, November 29, 2021, in which patients may have been unable to access gPortal™ due to an alert informing them that the date of birth (DOB) they entered was invalid. This issue affected various gGastro® 5.0 versions. We apologize for any inconvenience this may have caused…
Dear Valued Clients: Our monitoring tools alerted us that some users may be experiencing funding delays. Our team is currently investigating the issue. We apologize for any inconvenience that you may experience. If you have any further questions, please contact our Support Team. Sincerely, The ModMed Team
An important patient safety issue related to printing, faxing or exporting service documents from gGastro® has been identified. This issue occurs in gGastro® version 5.0 and beyond and does not impact earlier versions. We are working to resolve this issue and plan to deploy a permanent fix in a near future release. Documents that are faxed to recipients outside of…
Dear Valued Clients: As you may already be aware, the United States Postal Service (USPS) has announced a $0.03 rate increase on postage. In response to the USPS increase, clearinghouse costs for Patient Statements and Paper Claims will accordingly increase $0.03. Effective Friday, October 1, 2021, the new pricing will be $0.74 per first page of Patient Statements, and $0.58…
Get ready to take support and communication to the next level. Our customer portal, modmed® Communities for Gastroenterology, is designed to make finding solutions, sharing ideas and connecting with peers at other GI practices easier than ever before. Click here to register today! With modmed® Communities for Gastroenterology, you’ll be able to: Learn more: view knowledge articles, watch video tutorials, and…
This is an important patient safety message regarding a rare workflow used in faxing that, if utilized, can result in a mismatched name in the outbound fax queue of gGastro®. This may be impacting a small percentage of our Modernizing Medicine Gastroenterology clients. We identified a series of workflow steps (identified below), which can result in mixing of patient documents…
We are currently experiencing technical difficulties with our telephone service and callers may experience unusually long wait times while on hold. We are working to resolve the issue and apologize for the inconvenience. You can still submit Support tickets online or via email at gSupport@modernizingmedicine.com.