We are writing to provide an important update on the cybersecurity issue affecting our third-party vendor, Change Healthcare (CHC), which began on Wednesday, February 21, 2024. Since Monday, May 13, 2024, we have been working closely with CHC to restore all impacted clinical lab exchange services in gGastro® that negatively impacted functionality related to outbound electronic clinical lab ordering and…
As a follow-up to our communication on April 19, 2024, Change Healthcare’s (CHC) Clinical Exchange team has stated that it continues to gradually restore clinical lab exchange services. We are pleased to inform you that we began incremental restoration of related lab services in gGastro® on Monday, May 13, 2024. This restoration will continue for several weeks. As a reminder,…
This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar. The impact of the Change Healthcare cybersecurity issue is…
We are writing to inform you that on Friday, March 15, 2024, the Centers for Medicare & Medicaid Services (CMS) reopened the MIPS Extreme and Uncontrollable Circumstances (EUC) application for the 2023 performance year in response to the Change Healthcare (CHC) cyberattack that occurred in late February 2024. This is an effort to provide relief to MIPS-eligible clinicians impacted by…
This is an important patient safety message impacting a subset of gGastro® customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare. Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…
Dear Valued Clients: We are writing to make you aware that the recent issues involving Change Healthcare, in which outbound clinical lab ordering was impacted for a subset of gGastro® clients, on Tuesday, April 18, 2022, have been resolved. Action Required: Please remove the current Access CORS plugin extension and install the “CORS-Unblocked” plugin extension. In order to do so,…
Dear Valued Clients: We have been made aware of recent issues involving Change Healthcare that may impact outbound clinical lab ordering for a subset of gGastro® clients. Issue #1: The Outbound Lab Ordering window now shows a blank screen. Updating your browser to the most current version, and updating the Cross Origin Resource Sharing (CORS) plug-in (uninstall, then reinstall), typically…