We are pleased to inform you of positive developments related to the ongoing Change Healthcare (CHC) outage, which has impacted outbound electronic clinical lab ordering and inbound clinical results in gGastro® since Wednesday, February 21, 2024. During a meeting between ModMed® employees and CHC’s Clinical Exchange Team earlier this week on Wednesday, April 17, 2024, CHC verbally communicated plans…
This is an important patient safety message impacting a subset of gGastro® customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare. Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…
Dear Valued Clients: We are writing to make you aware that the recent issues involving Change Healthcare, in which outbound clinical lab ordering was impacted for a subset of gGastro® clients, on Tuesday, April 18, 2022, have been resolved. Action Required: Please remove the current Access CORS plugin extension and install the “CORS-Unblocked” plugin extension. In order to do so,…
Dear Valued Clients: We have been made aware of recent issues involving Change Healthcare that may impact outbound clinical lab ordering for a subset of gGastro® clients. Issue #1: The Outbound Lab Ordering window now shows a blank screen. Updating your browser to the most current version, and updating the Cross Origin Resource Sharing (CORS) plug-in (uninstall, then reinstall), typically…