[EXPIRED] Resolution: Patient Safety Alert: Some Clinical Labs May Fail to Appear on the Change Healthcare-Generated Lab Requisition Order Form – October 6, 2024

This is a follow-up to the patient safety communication we sent to you on Tuesday, October 15, 2024, concerning a sporadically occurring issue causing some clinical labs to fail to appear on Change Healthcare-generated lab requisition order forms. This issue, which impacted gGastro® cloud clients, has been resolved.  The issue began on Sunday, October 6, 2024, with the upgrade to…

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[EXPIRED] Patient Safety Alert: Action Recommended: Some Clinical Labs May Fail to Appear on the Change Healthcare-generated Lab Requisition Order Form – October 6, 2024

This is an important patient safety message impacting gGastro® cloud clients. Our team has identified a sporadically occurring issue causing some clinical labs to fail to appear on Change Healthcare-generated lab requisition order forms. The issue began on Sunday, October 6, 2024, with the upgrade to gGastro® version 6.3.2. Please note that clinical laboratory orders that are printed or faxed…

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[EXPIRED] Change Healthcare Outage: Clinical Exchange Lab Restoration Has Been Completed in gGastro®

We are writing to provide an important update on the cybersecurity issue affecting our third-party vendor, Change Healthcare (CHC), which began on Wednesday, February 21, 2024. Since Monday, May 13, 2024, we have been working closely with CHC to restore all impacted clinical lab exchange services in gGastro® that negatively impacted functionality related to outbound electronic clinical lab ordering and…

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[EXPIRED] Forthcoming Clinical Exchange Lab Restoration in gGastro®: Change Healthcare Outage

As a follow-up to our communication on April 19, 2024, Change Healthcare’s (CHC) Clinical Exchange team has stated that it continues to gradually restore clinical lab exchange services. We are pleased to inform you that we began incremental restoration of related lab services in gGastro® on Monday, May 13, 2024. This restoration will continue for several weeks.  As a reminder,…

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[EXPIRED] Waystar Update: Network Interruption Related to Cybersecurity Issue with Change Healthcare

This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar.   The impact of the Change Healthcare cybersecurity issue is…

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[EXPIRED] CMS Announces Reopening of 2023 MIPS EUC Application in Response to Change Healthcare Cyberattack

We are writing to inform you that on Friday, March 15, 2024, the Centers for Medicare & Medicaid Services (CMS) reopened the MIPS Extreme and Uncontrollable Circumstances (EUC) application for the 2023 performance year in response to the Change Healthcare (CHC) cyberattack that occurred in late February 2024. This is an effort to provide relief to MIPS-eligible clinicians impacted by…

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Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 22, 2024

This is an important patient safety message impacting a subset of gGastro®  customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare.  Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…

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Action Required: Resolution: Issues at Change Healthcare Impacting Outbound Lab Ordering — April 18, 2022

Dear Valued Clients: We are writing to make you aware that the recent issues involving Change Healthcare, in which outbound clinical lab ordering was impacted for a subset of gGastro® clients, on Tuesday, April 18, 2022, have been resolved.   Action Required:  Please remove the current Access CORS plugin extension and install the “CORS-Unblocked” plugin extension. In order to do so,…

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Issues at Change Healthcare Impacting Outbound Lab Ordering – April 18, 2022

Dear Valued Clients: We have been made aware of recent issues involving Change Healthcare that may impact outbound clinical lab ordering for a subset of gGastro® clients.   Issue #1: The Outbound Lab Ordering window now shows a blank screen. Updating your browser to the most current version, and updating the Cross Origin Resource Sharing (CORS) plug-in (uninstall, then reinstall), typically…

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