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[EXPIRED] Patient Safety Alert: Resolution and Updates: Inbound HL7 Integrations Delayed — Monday, December 9, 2024: Action Recommended

This is a follow-up to the important patient safety alert we sent to you yesterday, Monday, December 9, 2024, impacting a subset of gGastro® cloud clients. The issue causing some users to experience a delay with inbound HL7 integrations (demographics, appointments, and clinical / pathology results), which began on Sunday, December 8, 2024, has been resolved. Please note: If you…

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[EXPIRED] Patient Safety Alert: Inbound HL7 Integrations Delayed: Monday, December 9, 2024

This is an important patient safety alert impacting a subset of gGastro® cloud clients. Our monitoring tools alerted us that some users may be experiencing a delay with inbound HL7 integrations (demographics, appointments, and clinical / pathology results). This issue began on Sunday, December 8, 2024. Our team is currently investigating the issue and will update you as more information…

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[EXPIRED] Resolution: Issue Identified: Carequality Error Message – Friday, December 6, 2024

The issue causing limited functionality related to the Carequality interoperability framework in gGastro®, reported today, Friday, December 6, 2024, has been resolved.  The issue involved when the Carequality button was selected, a subset of users encountered the error message “Object reference not set to an instance of an object.”  We apologize for any inconvenience this may have caused your practice.

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[EXPIRED] Issue Identified: Carequality Error Message – Friday, December 6, 2024

Our monitoring tools alerted us that some users may be experiencing limited functionality related to the Carequality interoperability framework in gGastro®. When the Carequality button is selected, a subset of users encounter the following error message: “Object reference not set to an instance of an object.”    Our team is currently investigating the issue. We apologize for any inconvenience that…

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[EXPIRED] gGastro® Cloud Update: Sunday, December 8, 2024 12:01 AM – 8:00 AM ET

We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, December 8, 2024 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service after…

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[EXPIRED] Resolution: Patient Safety Alert: Some Clinical Labs May Fail to Appear on the Change Healthcare-Generated Lab Requisition Order Form – October 6, 2024

This is a follow-up to the patient safety communication we sent to you on Tuesday, October 15, 2024, concerning a sporadically occurring issue causing some clinical labs to fail to appear on Change Healthcare-generated lab requisition order forms. This issue, which impacted gGastro® cloud clients, has been resolved.  The issue began on Sunday, October 6, 2024, with the upgrade to…

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[EXPIRED] Patient Safety Alert: Action Recommended: Some Clinical Labs May Fail to Appear on the Change Healthcare-generated Lab Requisition Order Form – October 6, 2024

This is an important patient safety message impacting gGastro® cloud clients. Our team has identified a sporadically occurring issue causing some clinical labs to fail to appear on Change Healthcare-generated lab requisition order forms. The issue began on Sunday, October 6, 2024, with the upgrade to gGastro® version 6.3.2. Please note that clinical laboratory orders that are printed or faxed…

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[EXPIRED] gGastro® Cloud Update: Sunday, October 20, 2024, 12:01 AM – 8:00 AM ET

We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, October 20, 2024, from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…

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Changes in Minimum iOS System Requirements for Q2 2025

It is that time of the year again! We are writing to inform you that on Monday, September 16, 2024, Apple released the latest version of its iOS and iPadOS operating systems, iOS 18 and iPadOS 18. As a result, ModMed Gastroenterology plans to update its minimum iOS and iPadOS system requirements in Q2 2025. We plan to communicate an…

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