Support
Dear Valued Clients: We have been made aware of recent issues involving Change Healthcare that may impact outbound clinical lab ordering for a subset of gGastro® clients. Issue #1: The Outbound Lab Ordering window now shows a blank screen. Updating your browser to the most current version, and updating the Cross Origin Resource Sharing (CORS) plug-in (uninstall, then reinstall), typically…
Dear Valued Clients: This is an important follow-up patient safety message impacting a subset of gGastro® clients. We are writing to inform you that Surescripts has provided an update regarding an issue it initially reported in September 2021 and October 2021, involving possible inaccurate medication history data sent from three pharmacy data sources. Following is information we have recently received…
Dear Valued Clients: We are writing to inform you that we are changing the URL for scheduling upgrades on Appointy from https://gmed.appointy.com to https://modmedupgrades.appointy.com, effective immediately. If you have any questions or need assistance regarding this matter, please reach out to our Support Team. Sincerely, The ModMed Gastroenterology Team
Dear Valued Clients: This is a reminder for the gGastro® Cloud monthly maintenance window. SCHEDULED: Saturday, April 16, 2022, between 12:00 AM - 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply mandatory security updates to our systems. This work…
Dear Valued Clients: We are writing to remind you that if you are a gGastro® self-hosted client currently using the HylaFAX™ faxing component, to avoid future service interruptions, please plan to begin transitioning to other options as detailed below. Please note: If you are a gGastro self-hosted client who currently uses the InterFAX or iFax solutions, this communication does not…
Dear Valued Clients: We are writing to make you aware that the patient engagement platform provider for the gReminder+™ tool has informed us that it has placed a temporary hold on its discontinuation of Demand Messaging. On February 4, 2022, we communicated to you that Demand Messaging would be discontinued today, Friday, March 18, 2022. The patient engagement platform provider…
Dear Valued Clients: The issue causing technical difficulties with our phone system has been resolved. We apologize for the inconvenience this may have caused your practice. If you continue to experience issues, please contact our Support Team. Sincerely, The ModMed Team
Dear Valued Clients: This is an important patient safety message regarding the documentation of patient weight data impacting certain gGastro® clients. In particular workflows, while using gGastro v.5.2.0.0 / v.5.2.0.1, the patient weight from a previous visit is unintentionally populating on the current Visit or Procedure Note, which may impact weight-dependent clinical decisions. A screenshot displaying the issue is included…
Dear Valued Clients: Our office is currently experiencing technical difficulties with our phone system. We are working to resolve the issue and apologize for the inconvenience. You can still submit Support Tickets via email at gsupport@modmed.com. Sincerely, The ModMed Gastroenterology Team
Our offices will be closed on Monday, February 21, 2022, in observance of Presidents' Day. We will reopen on Tuesday, February 22, 2022. We wish you a safe and happy holiday! Sincerely, The ModMed Gastroenterology Team