Waystar Update: Network Interruption Related to Cybersecurity Issue with Change Healthcare

This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar.  


The impact of the Change Healthcare cybersecurity issue is widespread across the national healthcare system and is not limited to gPM™.


On May 31, 2024, Waystar provided the following information:

Waystar continues to reroute payer connections impacted by the Change Healthcare outage. We are committed to keeping you up to date with the latest route changes. 


Please note: if an updated payer route requires re-enrollment you will be contacted directly by Waystar/EDIinsight Enrollment on next steps.


We assure you that Waystar is closely monitoring all aspects of the situation with Change Healthcare. We have no indication of any cybersecurity risk to Waystar, and our security teams are exploring all available options to continue services to our clients.


For the most up-to-date information, Waystar has requested that customers please log in to the EDIinsight application and refer to the Communications Center message.


Please note: ModMed® has been made aware of phishing campaigns or other fraud attempts seeking to capitalize on the confusion and disruption surrounding the Change Healthcare outage. Some of the phishing emails contain a request for the recipient to participate in a survey. Please exercise extra caution when clicking on any links, opening any attachments, or even being enticed to make business-critical changes that could result in misdirection of payments. It is recommended that you navigate to the appropriate website by manually typing known website addresses in your browser instead of clicking on suspicious links in an email.


If you would also like to monitor this situation, we recommend bookmarking Change Healthcare’s system-specific status update and incident report pages.  


If you wish to review the information we have previously shared concerning the Change Healthcare issue and its impacts on gPM and gGastro®, please reference our communications in your email and/or ModMed Communities.  

If you have any questions regarding this notice, please contact our Support Team.



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