Support
We plan on updating our gGastro® cloud clients to the latest version of gGastro, v.6.3.5.1, on Sunday, January 19, 2025 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in…
This afternoon, Wednesday, January 15, 2025 at approximately 2:26 PM Eastern Time (ET), our team identified an issue involving limited functionality with payment processing. This issue impacted a subset of ModMed® Pay users. Our team resolved this issue at approximately 2:54 PM ET today, January 15, 2025. This issue impacted payment processing and may have resulted in payment failures…
The issue causing limited functionality with payment processing, reported on Tuesday, January 14, 2025, has been resolved. This issue impacted a subset of ModMed® Pay users. Action Recommended: Practices should review the ModMed Pay Dashboard to determine if any payment was successful.= If the payment was successful, it should be manually recorded in gPM™. If the payment does not display…
Our monitoring tools alerted us that a subset of users are experiencing exception errors when launching previously configured Quick Notes. New Quick Notes can be created. Our team is currently investigating the issue. We apologize for any inconvenience that you may experience.
We are writing to inform you that a new version of Desktop Client, version 1.2.0.10, is now available for download. The new Desktop Client is recommended but not required. If you choose to utilize this new Desktop Client, please have your IT support services download this new version, available here. As a reminder, the Desktop Client tool allows the browser…
We plan on updating our gGastro® cloud clients to gGastro version 6.3.5 on Sunday, January 12, 2025 from 12:01 AM – 8:00 AM Eastern Time. The cloud environment will have intermittent periods of application inaccessibility during this time. An updated version of the Desktop Client (which is recommended but not required) will be available on ModMed Communities for gGastro by…
This is a follow-up to the important patient safety alert we sent to you yesterday, Monday, December 9, 2024, impacting a subset of gGastro® cloud clients. The issue causing some users to experience a delay with inbound HL7 integrations (demographics, appointments, and clinical / pathology results), which began on Sunday, December 8, 2024, has been resolved. Please note: If you…
This is an important patient safety alert impacting a subset of gGastro® cloud clients. Our monitoring tools alerted us that some users may be experiencing a delay with inbound HL7 integrations (demographics, appointments, and clinical / pathology results). This issue began on Sunday, December 8, 2024. Our team is currently investigating the issue and will update you as more information…
The issue causing limited functionality related to the Carequality interoperability framework in gGastro®, reported today, Friday, December 6, 2024, has been resolved. The issue involved when the Carequality button was selected, a subset of users encountered the error message “Object reference not set to an instance of an object.” We apologize for any inconvenience this may have caused your practice.
Our monitoring tools alerted us that some users may be experiencing limited functionality related to the Carequality interoperability framework in gGastro®. When the Carequality button is selected, a subset of users encounter the following error message: “Object reference not set to an instance of an object.” Our team is currently investigating the issue. We apologize for any inconvenience that…