Support
This is a reminder that Monday, February 17, 2025 is a bank holiday. For this reason, all funding normally scheduled for Monday, February 17, 2025 will not occur until Tuesday, February 18, 2025. If you have questions regarding this information, please contact our Support Team.
We are writing to inform you of an issue that is impacting gGastro® cloud clients. When users import a patient’s medication history, no results are returned. Please see screenshot below for reference: Our team is working to resolve this issue, and we will communicate with you again once we resolve it. Action Recommended Until this issue is resolved, we recommend…
We plan to update our gGastro® cloud clients to the latest version of gGastro tonight, Wednesday, February 5, 2025. We do not anticipate any downtime during this update. Please note: Users may need to clear their cache when logging in to gGastro tomorrow, Thursday, February 6, 2025. This update will introduce the new feature “Multi-Tabbed Browsing”. Please take a moment…
The issue causing limited functionality reported yesterday, Monday, February 3, 2025, which prevented some users from signing consents, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
Our monitoring tools alerted us that some users may be experiencing limited functionality or are unable to sign consents. Our team is currently investigating the issue. We apologize for any inconvenience that you may experience.
We are writing to make you aware that EDIinsight® by Waystar informed us that it experienced a service disruption for eligibility transactions yesterday, Wednesday, January 29, 2025 from 11:30 AM CT to 1:54 PM CT. During this disruption, any eligibility requests submitted between these times remained in a “New” status and were not sent to payers, resulting in no eligibility…
We plan on updating our gGastro® cloud clients to the latest version of gGastro, v.6.3.6, on Sunday, February 2, 2025 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in…
EDIinsight® by Waystar has made us aware that it has been notified that effective immediately, claims for Government Employees Health Association (GEHA) (44054) should now be submitted to UMR (39026). Action Taken by Waystar: Waystar has deactivated Government Employees Health Association (GEHA) (44054). Waystar’s enrollment team will be initiating the re-enrollment to receive 835s from UMR (39026). Waystar Action Required…
The issue causing a subset of users to experience exception errors when launching previously configured Quick Notes, reported on Monday, January 13, 2025, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
We are writing to remind you that our offices will be closed on Monday, January 20, 2025, in observance of Martin Luther King Jr. Day. We will reopen on Tuesday, January 21, 2025. Please note: For urgent issues, our Support Team will be available via Support case on ModMed® Communities for gGastro®, email at gSupport@modmed.com, and phone at 866-459-4227 on…