Support
Dear Valued Clients: Our office is currently experiencing technical difficulties with our phone system. We are working to resolve the issue and apologize for the inconvenience. You can still submit Support Tickets via email at gsupport@modmed.com. Sincerely, The ModMed Gastroenterology Team
Our offices will be closed on Monday, February 21, 2022, in observance of Presidents' Day. We will reopen on Tuesday, February 22, 2022. We wish you a safe and happy holiday! Sincerely, The ModMed Gastroenterology Team
Dear Valued Clients: This is an important follow-up patient safety message impacting a subset of gGastro® clients. We are writing to inform you that Surescripts has provided an update regarding an issue it initially reported in September 2021 and October 2021, involving possible inaccurate medication history data sent from three pharmacy data sources. Surescripts previously determined that some medication history response…
COVID-19 and 2021 Participation As announced through the QPP Listserv on 11/10/2021, the Centers for Medicare & Medicaid Services (CMS) continues to provide relief where possible to clinicians responding to the 2019 Coronavirus (COVID-19) public health emergency (PHE). We’re applying the Merit-based Incentive Payment System (MIPS) automatic extreme and uncontrollable circumstances (EUC) policy to all individually MIPS eligible clinicians for…
In order for our Customer Success associates to attend our 2022 Annual Kickoff company meeting, all Customer Success departments, including Support, will be unavailable Monday, January 24 and Tuesday, January 25, 2022 from 11:45 AM until approximately 5:00 PM Eastern Time each day.Please submit your Support requests via modmed® Communities for gGastro® or email at gSupport@modmed.com during this time. We plan to have limited…
For clients that host their own installations outside of our gGastro® Cloud environment. This serves as important reminders on upcoming software deprecations. Please share this with your IT Administrator and plan your upgrade pathway accordingly. Please note the following 2022 upcoming changes: As of March 31, 2022, ModMed Gastroenterology will support only gGastro® version 5.X or higher. As of gGastro®…
EDIinsight, by Waystar, received the following notification regarding ERA delays. No Support tickets for these check dates are needed at this time as the ERAs will be posted as soon as they are made available. Availity is aware of an issue where 835 files for various payers are missing due to a file formatting issue. If you are missing 835…
This is a reminder for the gGastro® Cloud monthly maintenance window. SCHEDULED: Saturday, December 18, 2021, between 12:00 AM – 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply mandatory security updates to our systems. This work is expected to…
Noridian is currently reporting connectivity issues that are impacting the submission of 837 EDI files, response files, and 835 ERA files. Noridian is working to resolve and apologizes for the inconvenience. This issue will delay the submission of claims and retrieval of response files (including 835/Remit files). We will submit all outstanding claims and download responses as soon as this…
As a follow-up to our previous communication regarding limited functionality involving taking payments, we are writing to inform you that we are pending confirmation from our third-party hosting vendor if the primary cause of the outage has been resolved. However, in our system, error rates have reduced and successful transaction processing is normalizing. What We Are Doing: Our engineering team…