We are writing to make you aware of an important update regarding the Electronic Clinical Quality Measure (eCQM) CMS2v13: Depression Screening and Follow-Up Plan. Please disregard this communication if your practice does not use eCQM CMS2v13. Recently, we became aware of an issue that may prevent Patient Health Questionnaire-9 (PHQ9) screening timestamps for eCQM CMS2v13 from aligning with the correct…
If your practice did not submit, or does not plan to submit, Electronic Clinical Quality Measure (eCQM) CMS2v13: Depression Screening and Follow-Up Plan for 2024, please disregard this communication. We recently identified an issue related to eCQM CMS2v13: Depression Screening and Follow-Up Plan. Due to this issue, our team will perform a system update on Sunday, March 23, 2025 from,…
We are writing to inform you of an issue that is impacting gGastro® cloud clients. When users import a patient’s medication history, no results are returned. Please see screenshot below for reference: Our team is working to resolve this issue, and we will communicate with you again once we resolve it. Action Recommended Until this issue is resolved, we recommend…
Our monitoring tools alerted us that some users may be experiencing limited functionality related to the Carequality interoperability framework in gGastro®. When the Carequality button is selected, a subset of users encounter the following error message: “Object reference not set to an instance of an object.” Our team is currently investigating the issue. We apologize for any inconvenience that…
We have identified an issue impacting a subset of gGastro® cloud clients, in which inbound and outbound faxes are stuck in “Pending” status. Note: These faxes are not lost; they are merely stuck in “Pending” status. This issue began with the release of gGastro version 6.3.2 on Sunday, October 6, 2024. Our team is currently investigating this issue. We will…
We are writing to make you aware that some users utilizing the Google Chrome browser may be missing save buttons or experiencing margin inconsistencies in gGastro® since Friday, July 5, 2024. In the meantime, as a workaround, please use Microsoft Edge to access gGastro. Our team is currently investigating the issue. We apologize for any inconvenience that you may experience.…