Support
The issue impacting a subset of gInsights™ users involving limited functionality in gInsights reports, reported today, Monday, April 17, 2023, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
This update impacts practices utilizing devices with gKiosk™ and gGastro® Mobile. On Thursday, October 20, 2022, we are planning to release our version 5.4 gKiosk™ (available on Apple devices only) and gGastro® Mobile (available on Apple and Android devices) applications, which are recommended for the upcoming gGastro v.5.4 release. The v.5.4 gKiosk and gGastro Mobile apps will only support gGastro v.5.2…
This is a follow-up to a communication we sent to you on August 17, 2022, making you aware that if you are a provider who administers immunizations, we have a new solution. On Monday, October 3, 2022, Modernizing Medicine’s partnership with Iron Bridge Corp. will launch as a solution for submitting immunization data to each state registry, in order to…
We are writing to confirm that gGastro® does not currently support Electronic Case Reporting for the 2022 MIPS Performance year. As a result, gGastro users will need to claim the following exclusion to the Promoting Interoperability Electronic Case Reporting measure of MIPS: “The MIPS eligible clinician uses CEHRT that is not certified to the electronic case reporting certification criterion at…
Dear Valued Clients: We are writing to inform you that a new version of Desktop Client, version 1.2.0.9, is now available for download. The new Desktop Client is recommended but not required. However, if you choose to utilize this new Desktop Client, please have your IT support services download this new version, available here. As a reminder, the Desktop Client…
Dear Valued Clients: With the 2022 Quality Payment Program Final Rule, the Center for Medicare and Medicaid Services (CMS) listed the following measures as required under the Public Health And Clinical Data Exchange Objective of the Promoting Interoperability category. The Eligible Clinician (EC) and/or group must attest that they are in active engagement with or qualify for an exclusion. Immunization…
Dear Valued Clients: This is an important notification to alert you to an upcoming 2022 CMS MIPS requirement, which impacts our gGastro® clients. Per the final rule by the Centers for Medicare & Medicaid Services (CMS) and Health and Human Services (HHS), a new attestation has been added for a self-assessment using the SAFER High Priority Practice Guide. The attestation…
Dear Valued Clients: This is an important follow-up patient safety message impacting a subset of gGastro® clients. We are writing to inform you that Surescripts has informed us that an issue it initially reported in September 2021 and October 2021, involving possible inaccurate medication history data sent from three pharmacy data sources, is resolved. Following is information we have recently…
Dear Valued Clients: We are writing to make you aware that the recent issue involving EDIinsight by Waystar, in which users were receiving an error message when attempting to use CMS eligibility (ANSI 270/271) file processing, today, Monday, April 25, 2022, has been resolved. Action Required: Please resend any eligibility (ANSI 270) files that did not receive a successful response…