Support
We are writing to make you aware of an important update regarding the Electronic Clinical Quality Measure (eCQM) CMS2v13: Depression Screening and Follow-Up Plan. Please disregard this communication if your practice does not use eCQM CMS2v13. Recently, we became aware of an issue that may prevent Patient Health Questionnaire-9 (PHQ9) screening timestamps for eCQM CMS2v13 from aligning with the correct…
This is an important follow-up message regarding ModMed® patient reminder text messages. Recently, you were asked to complete registration information for The Campaign Registry (TCR), a third party designated by the national cellular carriers to register and approve SMS text message uses. You may now see this message if you log into your Patient Reminder Portal: If you have already…
This is an important patient safety message impacting a subset of gGastro® clients. We have identified and resolved an issue involving delays in gGastro processing inbound and/or outbound faxes. This issue began on Monday, March 24, 2025, and was resolved today, Thursday, March 27, 2025. Please note: No faxes were lost due to this issue. Finalization for processing may…
This message is a follow-up to the patient safety communication we sent to you on Wednesday, March 19, 2025, concerning an issue in the “Plan” section of visit notes or procedure notes introduced by gGastro® version 6.3.7. This issue has been resolved with the recent upgrade to gGastro v.6.3.7.1 on Sunday, March 23, 2025. Action Recommended We recommend that you…
If your practice did not submit, or does not plan to submit, Electronic Clinical Quality Measure (eCQM) CMS2v13: Depression Screening and Follow-Up Plan for 2024, please disregard this communication. We recently identified an issue related to eCQM CMS2v13: Depression Screening and Follow-Up Plan. Due to this issue, our team will perform a system update on Sunday, March 23, 2025 from,…
This is an important patient safety message impacting gGastro® clients. Our team has identified an issue in the “Plan” section of visit notes or procedure notes that began on Sunday, March 16, 2025, with gGastro version 6.3.7. Previous gGastro versions are not impacted. As a result of this issue, an exception error may appear when navigating through the plan. Additionally,…
We plan on updating our gGastro® cloud clients to the latest version of gGastro, v.6.3.7, on Sunday, March 16, 2025, from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in…
This is an important follow-up to our previous communications concerning the new “Disputes” tab on the ModMed® Pay Dashboard. This feature, which allows ModMed Pay clients to manage patient disputes (chargebacks), was first introduced on Thursday, January 9, 2025. As a reminder, clients can now add and manage email recipients of chargeback notifications (and other notifications) via the “Settings” tab…
We plan on updating our gGastro® cloud clients to the latest version of gGastro, v.6.3.6.1, on Sunday, February 23, 2025 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in…
We are writing to remind you that our offices will be closed on Monday, February 17, 2025, in observance of Presidents Day. We will reopen on Tuesday, February 18, 2025. Please note: For urgent issues, our Support Team will be available via Support case on ModMed® Communities for gGastro®, email at gSupport@modmed.com, and phone at 866-459-4227 on Monday, February 17,…