Support
We plan on updating our gGastro® cloud clients to the latest version of gGastro, v.6.3.1, on Sunday, September 22, 2024 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in…
Please be advised that the Centers for Medicare & Medicaid Services (CMS) has released the 2025 ICD-10-CM codes to be used for patient encounters occurring between October 1, 2024 and September 30, 2025. The 2025 updates to ICD-10-CM codes will take effect on Tuesday, October 1, 2024. We plan to make the updated ICD-10-CM codes available in gGastro® as of…
Due to a planned update, the gInsights™ analytics platform will be unavailable on Saturday, September 14, 2024 from 12:00 PM – 8:00 PM Eastern Time. We apologize for any inconvenience this may cause your practice.
We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, September 8, 2024 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…
With the release of gGastro® version 6.3.0 on Sunday, August 25, 2024, all gGastro cloud clients, as well as gGastro clients with on-prem servers with the FHIR API enabled, can now access the new “Manage 3rd-Party FHIR Apps” feature within gGastro. Located on the “Configuration Main Page”, this feature enables practice-level users with appropriate permissions to authorize connections with third-party…
We plan on updating our gGastro® cloud clients to gGastro version 6.3 on Sunday, August 25, 2024 from 12:01 AM – 8:00 AM Eastern Time. The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service after this date, or…
Please be advised that our original plan to update your cloud environment to the latest version of gGastro®, originally scheduled for Sunday, August 11, 2024, has changed and will now occur on Sunday, August 18, 2024. Accordingly, there may be some downtime between 12:01 AM Eastern Time and 8:00 AM Eastern Time on Sunday, August 18, 2024, as we deploy…
We plan on updating our gGastro® cloud clients to the latest version of gGastro, v.6.2.6.1, from Sunday, July 28, 2024 12:01 AM – 8:00 AM Eastern Time. In earlier communications sent this month, we made you aware that some users utilizing the Google Chrome browser may be missing save buttons or experiencing margin inconsistencies in gGastro® since Friday, July 5,…
We are writing to provide an important update on the cybersecurity issue affecting our third-party vendor, Change Healthcare (CHC), which began on Wednesday, February 21, 2024. Since Monday, May 13, 2024, we have been working closely with CHC to restore all impacted clinical lab exchange services in gGastro® that negatively impacted functionality related to outbound electronic clinical lab ordering and…
On Wednesday, July 10, 2024, our monitoring tools alerted us that some users may have experienced limited functionality involving gKiosk™. Our team has resolved this issue. We apologize for any inconvenience that you may have experienced.