Support
Dear Valued Clients: We are writing to make you aware that Waystar has informed us that the issue involving a delay in Eligibility, causing processing times to be longer than usual for some users, reported on Tuesday, May 17, 2022, has been resolved. Thank you for your patience as Waystar worked to resolve the issue. Sincerely, The ModMed Gastroenterology Team
Dear Valued Clients: This is an important notification to alert you to an upcoming 2022 CMS MIPS requirement, which impacts our gGastro® clients. Per the final rule by the Centers for Medicare & Medicaid Services (CMS) and Health and Human Services (HHS), a new attestation has been added for a self-assessment using the SAFER High Priority Practice Guide. The attestation…
Dear Valued Clients: We are writing to make you aware that Waystar has informed us of an issue today, Tuesday, May 17, 2022, in which it is experiencing a delay in Eligibility. This may be causing processing times to be longer than usual for some users. Waystar is working diligently to resolve the issue and will be monitoring batches to…
Dear Valued Clients: This is a reminder for the gGastro® Cloud monthly maintenance window. SCHEDULED: Saturday, May 21, 2022, between 12:00 AM – 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply mandatory security updates to our systems. This work…
This notice impacts gGastro® clients who utilize the bidirectional clinical lab ordering and results system generated by Change Healthcare. We are writing to make you aware that Change Healthcare has informed us of upcoming downtime in its system. This downtime will occur: Saturday, May 21, 2022 12:01 AM Eastern Time (ET) – 7:00 AM ET Sunday, May 22, 2022 12:01…
Dear Valued Clients: This is an important follow-up patient safety message impacting a subset of gGastro® clients. We are writing to inform you that Surescripts has informed us that an issue it initially reported in September 2021 and October 2021, involving possible inaccurate medication history data sent from three pharmacy data sources, is resolved. Following is information we have recently…
Dear Valued gGastro® Cloud Clients: We are writing to make you aware of an issue involving Tasking, and to provide you with a temporary workflow while we work to resolve this issue. This issue was introduced with gGastro® version 5.2. As users work through their Tasks, if the User Preference is set to “Next task” (a screenshot is included below…
Dear Valued Clients: We are writing to make you aware that the recent issue involving EDIinsight by Waystar, in which users were receiving an error message when attempting to use CMS eligibility (ANSI 270/271) file processing, today, Monday, April 25, 2022, has been resolved. Action Required: Please resend any eligibility (ANSI 270) files that did not receive a successful response…
Dear Valued Clients: We are excited to announce the general availability of gGastro® version 5.2.1. Schedule your Update: gGastro® v.5.2.1 is planned to be available for on-premise installations as of today, April 21, 2022. Reserve your update spot for the v.5.2.1 release now. Please click here to schedule your update. Please keep in mind the following compatibility requirements when planning…
Dear Valued Clients: We are writing to make you aware that the recent issues involving Change Healthcare, in which outbound clinical lab ordering was impacted for a subset of gGastro® clients, on Tuesday, April 18, 2022, have been resolved. Action Required: Please remove the current Access CORS plugin extension and install the “CORS-Unblocked” plugin extension. In order to do so,…