Support
Our monitoring tools alerted us that some users may be experiencing limited functionality with ModMed® U or are unable to access ModMed U. Our team is currently investigating the issue. We apologize for any inconvenience that you may experience.
This is an important patient safety message impacting gGastro® clients. We plan to release a new feature with the upcoming gGastro version 6.1.7. The feature prevents two users from working within the exact same section — specifically the Chief Complaint and Plan sections of a patient’s gGastro note — at the exact same time. Once this feature is released, for…
We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, October 1, 2023 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…
EDIinsight® by Waystar has made us aware that effective immediately all claims that were previously submitted to Great Lakes PACE (39640) should now be submitted to Reliance Community Care Partners (RCCP) (79846). Action Taken by Waystar: Waystar has consolidated Great Lakes PACE (39640) with Reliance Community Care Partners (RCCP) (79846). Waystar Action Required by Client: Please be aware of these…
We recently resolved an issue in which the August 2023 merchant statements displayed incorrect amounts in some fields. We have updated the statements to display the correct values for the "Card Present" and "Card not Present and Amex" “Amount of Sales” and “Total” fee amounts. Please note: The merchant statements on which fields may have displayed incorrect values are the…
Do you know a practice manager or leader in practice operations that has proven ways of making the most of their practice technology? We are pleased to introduce the Healthcare Excellence in Refining Operations (HERO) Award that celebrates individuals who have leveraged their software systems to improve workflows and alleviate administrative burdens on staff while achieving effective results. This award…
This is an important follow-up patient safety message. The issue causing limited functionality around outbound faxing delays, reported on Thursday, August 24, 2023, has been resolved. Action Recommended Please closely monitor your outbound fax queue over the next few days to ensure that all faxes with a “failed” status from Thursday, August 24, 2023, through Friday, August 25, 2023, were…
We are writing to inform you that we plan to update our consumer privacy policy effective Saturday, July 1, 2023. The new privacy policy (available here) provides additional information on privacy rights that residents of certain states may have under applicable state law. The update will automatically take effect on Saturday, July 1, 2023. No action is required on…
This is an important patient safety message impacting a subset of gGastro® clients. We are writing to make you aware of a task visibility issue that was introduced with the release of v.6.1.3. Our team is aware of the issue and is preparing an update with the fix. In the meantime, you can manually change the filters and expand your…
Our offices will be closed on Monday, June 19, 2023 in observance of Juneteenth. We will reopen on Tuesday, June 20, 2023. We wish you a safe and happy holiday!