Support
We plan on updating our gGastro® cloud clients to the latest version of gGastro, v.6.2.6.1, from Sunday, July 28, 2024 12:01 AM – 8:00 AM Eastern Time. In earlier communications sent this month, we made you aware that some users utilizing the Google Chrome browser may be missing save buttons or experiencing margin inconsistencies in gGastro® since Friday, July 5,…
We are writing to provide an important update on the cybersecurity issue affecting our third-party vendor, Change Healthcare (CHC), which began on Wednesday, February 21, 2024. Since Monday, May 13, 2024, we have been working closely with CHC to restore all impacted clinical lab exchange services in gGastro® that negatively impacted functionality related to outbound electronic clinical lab ordering and…
On Wednesday, July 10, 2024, our monitoring tools alerted us that some users may have experienced limited functionality involving gKiosk™. Our team has resolved this issue. We apologize for any inconvenience that you may have experienced.
We are writing to make you aware that some users utilizing the Google Chrome browser may be missing save buttons or experiencing margin inconsistencies in gGastro® since Friday, July 5, 2024. In the meantime, as a workaround, please use Microsoft Edge to access gGastro. Our team is currently investigating the issue. We apologize for any inconvenience that you may experience.…
We plan on updating our gGastro® cloud clients to the latest version of gGastro, on Sunday, July 14, 2024 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in…
If your practice is not attesting to MIPS or the Promoting Interoperability (PI) category for the 2024 Performance Period, please disregard this message. We are writing to update you on the Electronic Case Reporting (eCR) measure for the 2024 performance period. This is a required measure for 2024. It involves the eligible clinician (EC) and/or group submitting reportable conditions to…
We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, June 23, 2024 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…
This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar. The impact of the Change Healthcare cybersecurity issue…
As a follow-up to our communication on April 19, 2024, Change Healthcare’s (CHC) Clinical Exchange team has stated that it continues to gradually restore clinical lab exchange services. We are pleased to inform you that we began incremental restoration of related lab services in gGastro® on Monday, May 13, 2024. This restoration will continue for several weeks. As a reminder,…
We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, May 19, 2024, from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…