Support
We are pleased to inform you of positive developments related to the ongoing Change Healthcare (CHC) outage, which has impacted outbound electronic clinical lab ordering and inbound clinical results in gGastro® since Wednesday, February 21, 2024. During a meeting between ModMed® employees and CHC’s Clinical Exchange Team earlier this week on Wednesday, April 17, 2024, CHC verbally communicated plans…
Waystar, a third-party clearinghouse with which we work, has made us aware that some providers have recently begun receiving duplicate Aetna (60054) electronic remittance advice (ERAs). Waystar has stated that it is in communication with Aetna to resolve this issue. Action Recommended by Waystar Waystar recommends that until this issue is resolved, please disregard the duplicate Aetna ERAs. We will…
This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar. The impact of the Change Healthcare cybersecurity issue is…
We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, April 21, 2024, from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…
This is an important patient safety message impacting a subset of gGastro® customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare. Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…
This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue. Action Recommended If you are currently experiencing exception errors within gGastro®, please contact our Support…
Mark your calendars now to join us for the gGastro® MIPS Webinar: “Submitting 2023 Data from gGastro® and What's Coming for 2024” on Wednesday, January 10, 2024, at 12:00 PM Eastern Time. Join ModMed®'s gAdvisor Services team to learn about: The recent Final Rule for the 2024 Quality Payment Program (QPP) What will change for the 2024 MIPS performance…
This is an important follow-up patient safety message. The issue causing limited functionality around outbound faxing delays, reported on Thursday, August 24, 2023, has been resolved. Action Recommended Please closely monitor your outbound fax queue over the next few days to ensure that all faxes with a “failed” status from Thursday, August 24, 2023, through Friday, August 25, 2023, were…
We are writing to inform you that we plan to update our consumer privacy policy effective Saturday, July 1, 2023. The new privacy policy (available here) provides additional information on privacy rights that residents of certain states may have under applicable state law. The update will automatically take effect on Saturday, July 1, 2023. No action is required on…
This is an important patient safety message impacting a subset of gGastro® clients. We are writing to make you aware of a task visibility issue that was introduced with the release of v.6.1.3. Our team is aware of the issue and is preparing an update with the fix. In the meantime, you can manually change the filters and expand your…