Support

[EXPIRED] Forthcoming Clinical Exchange Lab Restoration in gGastro®: Change Healthcare Outage

As a follow-up to our communication on April 19, 2024, Change Healthcare’s (CHC) Clinical Exchange team has stated that it continues to gradually restore clinical lab exchange services. We are pleased to inform you that we began incremental restoration of related lab services in gGastro® on Monday, May 13, 2024. This restoration will continue for several weeks.  As a reminder,…

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[EXPIRED] gGastro® Cloud Update: Sunday, May 19, 2024, 12:01 AM – 8:00 AM ET

We plan on updating our gGastro® cloud clients to the latest version of gGastro on Sunday, May 19, 2024, from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If you experience any interruption in service…

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[EXPIRED] Waystar Update: Network Interruption Related to Cybersecurity Issue with Change Healthcare

This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar.   The impact of the Change Healthcare cybersecurity issue is…

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Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 22, 2024

This is an important patient safety message impacting a subset of gGastro®  customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare.  Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…

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Follow-up / Action Recommended: Limited Functionality — Outbound Electronic Clinical Lab Ordering & Inbound Clinical Results via Change Healthcare — February 21, 2024

This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue.  Action Recommended If you are currently experiencing exception errors within gGastro®, please contact our Support…

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MIPS Webinar: Submitting 2023 Data from gGastro® and What’s Coming for 2024

  Mark your calendars now to join us for the gGastro® MIPS Webinar: “Submitting 2023 Data from gGastro® and What's Coming for 2024” on Wednesday, January 10, 2024, at 12:00 PM Eastern Time. Join ModMed®'s gAdvisor Services team to learn about: The recent Final Rule for the 2024 Quality Payment Program (QPP) What will change for the 2024 MIPS performance…

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