Support

Waystar: Action Required: Payer Update: Change Healthcare Network Interruption — February 29, 2024

EDIinsight® by Waystar has made us aware of an important payer update that is related to the cybersecurity issue affecting our mutual third-party vendor, Change Healthcare, which began on Wednesday, February 21, 2024.  Action Taken by Waystar: On Wednesday, February 28, 2024, Waystar provided a list of payer routes impacted by the Change Healthcare outage. Waystar Action Required by Client:…

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Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 28, 2024

This is an important patient safety message impacting a subset of gGastro®  users and a follow-up to a series of communications sent to you regarding the cybersecurity issue impacting our third-party vendor, Change Healthcare.  Change Healthcare has stated on its incident report page that it is working on multiple approaches to restore the impacted environment and will not take any…

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Patient Safety Alert: Action Recommended – Ongoing Limited Functionality: Change Healthcare — February 26, 2024

This is an important patient safety message impacting a subset of gGastro®  users and a follow-up to communications sent to you on Wednesday, February 21, 2024, and Thursday, February 22, 2024.  As of today, Monday, February 26, 2024, limited functionality related to outbound electronic clinical lab ordering and inbound clinical results via our third-party vendor, Change Healthcare, is ongoing.  Please…

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Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 22, 2024

This is an important patient safety message impacting a subset of gGastro®  customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare.  Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…

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Follow-up / Action Recommended: Limited Functionality — Outbound Electronic Clinical Lab Ordering & Inbound Clinical Results via Change Healthcare — February 21, 2024

This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue.  Action Recommended If you are currently experiencing exception errors within gGastro®, please contact our Support…

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Issue Identified: Limited Functionality — Outbound Electronic Clinical Lab Ordering & Inbound Clinical Results via Change Healthcare — February 21, 2024

We are writing to make you aware that Change Healthcare has informed us that some gGastro® users may be experiencing limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare.  We plan to communicate with you when Change Healthcare has resolved this issue. 

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Issue Identified: Limited Functionality – Error When Accessing Demographics or Starting Services – Wednesday, February 21, 2024

Our monitoring tools alerted us that some users may be experiencing limited functionality or are receiving an error message when attempting to access Demographics or Starting Services. Our team is currently investigating the issue. We apologize for any inconvenience that you may experience. 

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MIPS Webinar: Submitting 2023 Data from gGastro® and What’s Coming for 2024

  Mark your calendars now to join us for the gGastro® MIPS Webinar: “Submitting 2023 Data from gGastro® and What's Coming for 2024” on Wednesday, January 10, 2024, at 12:00 PM Eastern Time. Join ModMed®'s gAdvisor Services team to learn about: The recent Final Rule for the 2024 Quality Payment Program (QPP) What will change for the 2024 MIPS performance…

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Patient Safety Alert Follow-Up: Resolution / Action Recommended: Outbound Faxing

This is an important follow-up patient safety message. The issue causing limited functionality around outbound faxing delays, reported on Thursday, August 24, 2023, has been resolved.  Action Recommended Please closely monitor your outbound fax queue over the next few days to ensure that all faxes with a “failed” status from Thursday, August 24, 2023, through Friday, August 25, 2023, were…

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