Support
This is a follow-up to a communication we sent to you on August 17, 2022, making you aware that if you are a provider who administers immunizations, we have a new solution. On Monday, October 3, 2022, Modernizing Medicine’s partnership with Iron Bridge Corp. will launch as a solution for submitting immunization data to each state registry, in order to…
We are writing to inform you that Waystar has made us aware that the internal database issue resulting in the disruption of service, impacting a subset of EDIinsight (EDI) users, reported on Wednesday, September 28, 2022, has been resolved.
We are writing to inform you that Waystar has made us aware that a subset of EDIinsight (EDI) users may be experiencing issues connecting to the EDI server. This may cause user login slowness, and claim, eligibility, and statement submissions errors. We understand that Waystar is working to resolve the issue. We will provide updates as further information becomes available.…
We are writing to make you aware that the Centers for Medicare & Medicaid Services (CMS) has delayed the release of the Q4 2022 Healthcare Common Procedure Coding System (HCPCS) file. As a result, ModMed will be unable to upload the file into gGastro® by October 1, 2022, which is the effective date. We plan to make the HCPCS file…
We are writing to inform you that Interfax, our electronic faxing partner, has made us aware that it experienced a period of limited functionality on Tuesday, September 20, 2022 that impacted outbound fax rendering, which resulted in a higher than normal failed fax count. We believe that this issue has been resolved. If your practice utilizes a solution outside of…
We are writing to inform you that EDIinsight by Waystar has made us aware that Medicaid Mississippi (77032) is updating its systems and will have a blackout period today, Thursday, September 22, 2022 5:00 PM Central Time (CT) through Sunday, October 2, 2022. Medicaid Mississippi will cease accepting all claim submissions today, September 22, 2022, at 6:00 PM Eastern Time…
This is a follow-up to the communication we sent on Thursday, September 15, 2022, regarding an intermittent issue in which some payments were successfully processed, but did not immediately update in gPM™. Please refer to the ModMed® Pay Dashboard between 11:16 PM Eastern Time on September 14, 2022, and 9:56 AM Eastern Time on September 15, 2022, for any payments…
ModMed® experienced an intermittent issue this morning in which some payments were successfully processed, but did not immediately update in Modernizing Medicine Practice Management. Please refer to the ModMed® Pay Dashboard to verify if payments were successful. Our engineering team is currently validating payment records to correct discrepancies within Modernizing Medicine Practice Management. At this time, we recommend that you…
We are writing to make you aware that a vendor whose technology we utilize for our gReminder+ and Patient Self-Scheduling tools has informed us that it has updated its Portal Resource Center. A screenshot is included below for reference. Please note: You will receive access to relevant “Announcements” and “Guides”. If you have any questions regarding this notice, please contact…
Please be advised that the Centers for Medicare and Medicaid Services (CMS) has released the 2023 ICD-10-CM codes to be used for patient encounters occurring between October 1, 2022, and September 30, 2023. The 2023 updates to ICD-10 codes will take effect on Saturday, October 1, 2022. We plan for the updated ICD-10 Codes to be available in gGastro® as…