This is an important follow-up to our previous communications concerning the new “Disputes” tab on the ModMed® Pay Dashboard. This feature, which allows ModMed Pay clients to manage patient disputes (chargebacks), was first introduced on Thursday, January 9, 2025.
As a reminder, clients can now add and manage email recipients of chargeback notifications (and other notifications) via the “Settings” tab on the ModMed Pay Dashboard. Consequently, on Friday, February 28, 2025, ModMed® will no longer generate cases for chargebacks and ACH returns in our customer relationship management (CRM) platform. Please take the action below to ensure you are prepared to self-manage customer chargebacks and ACH returns from that date forward.
Action Required
Please ensure that email recipients for notifications are up-to-date via the “Settings” tab on the ModMed Pay Dashboard on or before Friday, February 28, 2025.
For additional details concerning the updated chargeback process, please refer to our latest Chargebacks Guide. For more information regarding the ModMed Pay Dashboard, please view the ModMed Pay Dashboard Guide.
If you have any questions regarding this notice, please contact our Support Team.