We are currently experiencing technical difficulties with our telephone service and callers may experience unusually long wait times while on hold. We are working to resolve the issue and apologize for the inconvenience. You can still submit Support tickets online or via email at gSupport@modernizingmedicine.com.
Benefit: Keep your collection accounts moving through the process in gPM™ without extra manual intervention by enabling the collections automation feature. This feature will automatically update your collection accounts to the next appropriate status and generate associated letters so that these accounts don’t sit stagnant in the collections queue. STEP 1 Access Collections Configuration.
Benefit: gGastro® service notes are dynamic, and capable of incorporating changes made to a patient’s chart in various areas of the application. This allows new information to be available immediately, but it may be an unwelcomed change in a service note. Protect your service notes from unwanted, or unexpected changes by locking them. The Auto-Lock
This is an important patient safety message regarding prescription “follow-up” refill requests impacting our Modernizing Medicine Gastroenterology clients. With the update to the Script2017 standard of ePrescribing, implemented in gGastro® v. 4.71, pharmacies now have the ability to send follow up refill requests to our Modernizing Medicine Gastroenterology clients. In rare instances, when a provider
Company-wide meeting – Monday, January 25, 2021 In order for our Customer Success associates to attend our 2021 Annual Kickoff all-hands meeting, all Customer Success departments, including Support, will be unavailable Monday, January 25, 2021 beginning at 2:30 PM until approximately 5:30 PM ET. We plan to have limited staff available to monitor voicemails and
This applies to your practice if you run gGastro Mobile or gKiosk on an iOS device. If you do not run gGastro Mobile or gKiosk on an iOS device, you can disregard this message. Recently, Apple released their latest changes in the Apple Store Privacy Policy, Including privacy permission prompts to users to improve visibility to
Our team has been made aware of the following issue impacting certain gGastro® clients on v. 4.72 or higher, experienced in connection with the 2021 E/M Coding Advisor. Our engineers are working to address this issue and we expect to resolve the issue with the upcoming release (v. 4.72.1.5), anticipated to be released at the
Monthly Cloud Maintenance Reminder Dear Valued Clients: This is a reminder for the gGastro Cloud monthly maintenance window. SCHEDULED: January 16, 2021 between 12:00 AM – 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply
This is a patient safety message regarding service documents that may impact certain Modernizing Medicine Gastroenterology clients. Our team identified and corrected an issue where, in some instances, users were unable to open signed service documents (e.g., office visit or procedure notes, letters, etc.) and, instead, received an exception error message. Our team discovered that
This is a patient safety message regarding service documents that may impact certain Modernizing Medicine Gastroenterology clients. We have recently determined that in some instances users are unable to open signed service documents (e.g., office visit or procedure notes, letters, etc.) and receive the following particular error message: If you encounter this particular error when attempting to open a