The issue causing limited functionality reported yesterday, Monday, February 3, 2025, which prevented some users from signing consents, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
You can customize your CAHPS file to meet the specifications of your chosen vendor, regardless of if you have an integration or if you manually generate the file and upload yourself. CAHPS Export Configuration allows you to configure multiple variations of the file, and below are some helpful settings. Refer to the CAHPS Manual for
Our monitoring tools alerted us that some users may be experiencing limited functionality or are unable to sign consents. Our team is currently investigating the issue. We apologize for any inconvenience that you may experience.
We are writing to make you aware that EDIinsight® by Waystar informed us that it experienced a service disruption for eligibility transactions yesterday, Wednesday, January 29, 2025 from 11:30 AM CT to 1:54 PM CT. During this disruption, any eligibility requests submitted between these times remained in a “New” status and were not sent to
We are pleased to inform you that your practice can now download our current year’s and previous year’s W-9 forms on the Customer Payment Portal. Please review this Quick Reference Guide (QRG) for step-by-step instructions regarding how to access and download our W-9 forms. Please note: Only your designated accounts payable contact, also known as
We plan on updating our gGastro® cloud clients to the latest version of gGastro, v.6.3.6, on Sunday, February 2, 2025 from 12:01 AM – 8:00 AM Eastern Time. Please note: The cloud environment will have intermittent periods of application inaccessibility during this time. There is no update to Desktop Client required for this version. If
EDIinsight® by Waystar has made us aware that it has been notified that effective immediately, claims for Government Employees Health Association (GEHA) (44054) should now be submitted to UMR (39026). Action Taken by Waystar: Waystar has deactivated Government Employees Health Association (GEHA) (44054). Waystar’s enrollment team will be initiating the re-enrollment to receive 835s from
The issue causing a subset of users to experience exception errors when launching previously configured Quick Notes, reported on Monday, January 13, 2025, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
This is a reminder that Monday, January 20, 2025 is a bank holiday. For this reason, all funding normally scheduled for Monday, January 20, 2025 will not occur until Tuesday, January 21, 2025. If you have questions regarding this information, please contact our Support Team.
We are writing to remind you that our offices will be closed on Monday, January 20, 2025, in observance of Martin Luther King Jr. Day. We will reopen on Tuesday, January 21, 2025. Please note: For urgent issues, our Support Team will be available via Support case on ModMed® Communities for gGastro®, email at gSupport@modmed.com,