This is an important patient safety message impacting gGastro® clients. Our team has identified an issue in the “Plan” section of visit notes or procedure notes that began on Sunday, March 16, 2025, with gGastro version 6.3.7. Previous gGastro versions are not impacted. As a result of this issue, an exception error may appear when navigating through the plan. Additionally,…
This is an important patient safety alert impacting a subset of gGastro® cloud clients. Our monitoring tools alerted us that some users may be experiencing a delay with inbound HL7 integrations (demographics, appointments, and clinical / pathology results). This issue began on Sunday, December 8, 2024. Our team is currently investigating the issue and will update you as more information…
This is a follow-up to the patient safety communication we sent to you on Tuesday, October 15, 2024, concerning a sporadically occurring issue causing some clinical labs to fail to appear on Change Healthcare-generated lab requisition order forms. This issue, which impacted gGastro® cloud clients, has been resolved. The issue began on Sunday, October 6, 2024, with the upgrade to…
This is an important patient safety message impacting gGastro® cloud clients. Our team has identified a sporadically occurring issue causing some clinical labs to fail to appear on Change Healthcare-generated lab requisition order forms. The issue began on Sunday, October 6, 2024, with the upgrade to gGastro® version 6.3.2. Please note that clinical laboratory orders that are printed or faxed…