Our monitoring tools alerted us that some users may be experiencing limited functionality related to the Carequality interoperability framework in gGastro®. When the Carequality button is selected, a subset of users encounter the following error message: “Object reference not set to an instance of an object.” Our team is currently investigating the issue. We apologize for any inconvenience that…
We have identified an issue impacting a subset of gGastro® cloud clients, in which inbound and outbound faxes are stuck in “Pending” status. Note: These faxes are not lost; they are merely stuck in “Pending” status. This issue began with the release of gGastro version 6.3.2 on Sunday, October 6, 2024. Our team is currently investigating this issue. We will…
The issue causing limited functionality involving eligibility response delays and/or timing out, reported yesterday, Tuesday, April 23, 2024, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
This is an important patient safety message impacting a subset of gGastro® customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare. Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…
This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue. Action Recommended If you are currently experiencing exception errors within gGastro®, please contact our Support…