[EXPIRED] Issue Identified: Limited Functionality — Inbound and Outbound Faxes Stuck in “Pending” Status

We have identified an issue impacting a subset of gGastro® cloud clients, in which inbound and outbound faxes are stuck in “Pending” status. Note: These faxes are not lost; they are merely stuck in “Pending” status. This issue began with the release of gGastro version 6.3.2 on Sunday, October 6, 2024. Our team is currently investigating this issue. We will…

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Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 22, 2024

This is an important patient safety message impacting a subset of gGastro®  customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare.  Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…

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Follow-up / Action Recommended: Limited Functionality — Outbound Electronic Clinical Lab Ordering & Inbound Clinical Results via Change Healthcare — February 21, 2024

This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue.  Action Recommended If you are currently experiencing exception errors within gGastro®, please contact our Support…

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