gPM™: Resolution: Limited Functionality – April 23, 2024

The issue causing limited functionality involving eligibility response delays and/or timing out, reported yesterday, Tuesday, April 23, 2024, has been resolved.  If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.    

Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 22, 2024

This is an important patient safety message impacting a subset of gGastro®  customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare.  Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related

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Follow-up / Action Recommended: Limited Functionality — Outbound Electronic Clinical Lab Ordering & Inbound Clinical Results via Change Healthcare — February 21, 2024

This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue.  Action Recommended If you are currently experiencing exception errors within

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[EXPIRED] v.6.2 Release is Generally Available

We are excited to announce the general availability of gGastro® version 6.2. Schedule Your Update: gGastro v.6.2 is available for on-premise installations as of today, Monday, January 22, 2024. Reserve your update spot for the v.6.2 release now. Please click here to schedule your update.  Please take a moment to review the updated gGastro Technical

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Resolution: Action Recommended: Limited Functionality – Friday, January 12, 2024

The issue causing limited functionality when logging into gGastro® using Google Chrome, initially reported on Friday, January 12, 2024, has been resolved.  As explained in our follow-up communication yesterday, Tuesday, January 16, 2024, the issue was connected to a Chrome extension, specifically McAfee WebAdvisor, installed on the workstation. More information regarding this issue concerning McAfee

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