Limited Support Staff Availability — January 24–25, 2022 Beginning at 11:45 AM Eastern Time

In order for our Customer Success associates to attend our 2022 Annual Kickoff company meeting, all Customer Success departments, including Support, will be unavailable Monday, January 24 and Tuesday, January 25, 2022 from 11:45 AM until approximately 5:00 PM Eastern Time each day.Please submit your Support requests via modmed® Communities for gGastro® or email at gSupport@modmed.com during this time. We plan to have limited…

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EDIinsight Notification – Multiple Payer Connectivity Issues January 20, 2022

EDIinsight by Waystar received the following notification. The Blue Cross and Blue Shield of South Carolina EDI Gateway is currently experiencing a system issue. Start Date\Time: 1/20/2022 9:19 AM Health Plan: BlueCross Blue Shield of South Carolina, TRICARE, VACCN, NCDPS There will be a delay in delivering responses (TA1, 999, RSP, RPT) from the payers. Real-time transactions (270 and 276)…

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CMS Change to 2021 MIPS Performance Measures Calculation

On December 30, 2021, the Centers for Medicare & Medicaid Services (CMS) released changes which impacted the following MIPS Quality Measures (QM) for the 2021 Performance Period: QM111 — Pneumococcal Vaccination Status for Older Adults. QM128 — Preventive Care and Screening: Body Mass Index (BMI) Screening and Follow-Up Plan. Measure Truncated QM111 — Pneumococcal Vaccination Status for Older Adults: CMS…

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EDIinsight Notification – Medicaid TX Connectivity Issue – January 11, 2022

EDIinsight by Waystar is currently experiencing connectivity issues with Medicaid Texas (payer id: 86916). We are actively working with Medicaid TX to resolve the issues but do not have an ETA on a resolution. This issue will delay the submission of claims and retrieval of response files (including 835/Remit files). We will submit all outstanding claims and download responses as…

Reminder: ON PREMISE SERVER Clients: gGastro® Timeframe Reminders

For clients that host their own installations outside of our gGastro® Cloud environment. This serves as important reminders on upcoming software deprecations. Please share this with your IT Administrator and plan your upgrade pathway accordingly. Please note the following 2022 upcoming changes: As of March 31, 2022, ModMed Gastroenterology will support only gGastro® version 5.X or higher. As of gGastro®…

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Multiple Payer ERA Delay – ON GOING

EDIinsight, by Waystar, received the following notification regarding ERA delays. No Support tickets for these check dates are needed at this time as the ERAs will be posted as soon as they are made available. Availity is aware of an issue where 835 files for various payers are missing due to a file formatting issue. If you are missing 835…

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gGastro® Desktop Client v.1.2.0.7 is Now Available

Dear Valued Clients:We are writing to inform you that the new Desktop Client, version 1.2.0.7, is now available for download.This new Desktop Client is recommended, but not required. As a reminder, the Desktop Client tool allows the browser to communicate with certain features (image capture, scanning, importing, etc). This version is compatible with gGastro® v.5.1.0.2 or higher. If you experience…

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Monthly gGastro® Cloud Maintenance Reminder — December 18, 2021

This is a reminder for the gGastro® Cloud monthly maintenance window. SCHEDULED: Saturday, December 18, 2021, between 12:00 AM – 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply mandatory security updates to our systems. This work is expected to…

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Noridian currently reporting connectivity issues, impacting the submission of 837 EDI files, response files, and 835 ERA files.

Noridian is currently reporting connectivity issues that are impacting the submission of 837 EDI files, response files, and 835 ERA files. Noridian is working to resolve and apologizes for the inconvenience. This issue will delay the submission of claims and retrieval of response files (including 835/Remit files). We will submit all outstanding claims and download responses as soon as this…

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