This is an important follow-up message regarding ModMed® patient reminder text messages. Recently, you were asked to complete registration information for The Campaign Registry (TCR), a third party designated by the national cellular carriers to register and approve SMS text message uses.
You may now see this message if you log into your Patient Reminder Portal:
If you have already submitted your practice’s TCR registration through ModMed Support, you do not need to contact ModMed Support or take any further action. Our support team will contact you if we need additional information.
If you have not submitted your practice’s TCR registration, please contact gSupport@modmed.com or call 866-459-4227 (select option 1).
Please note: Due to the high volume of registrations, the turnaround time for TCR may be longer than normal. Cellular industry requirements require review by TCR, a third party that ModMed does not control. Patient reminder text messages cannot be reenabled before TCR approval. ModMed is working to minimize service disruptions to the extent possible in light of the TCR framework established by the cellular carriers.
Thank you for your understanding and cooperation. If you have questions, please contact gSupport@modmed.com or call ModMed directly at 866-459-4227 (select option 1).