[EXPIRED] Action Required: Manage Chargeback Notifications on the ModMed® Pay Dashboard by Friday, February 28, 2025

This is an important follow-up to our previous communications concerning the new “Disputes” tab on the ModMed® Pay Dashboard. This feature, which allows ModMed Pay clients to manage patient disputes (chargebacks), was first introduced on Thursday, January 9, 2025.  As a reminder, clients can now add and manage email recipients of chargeback notifications (and other notifications) via the “Settings” tab…

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[EXPIRED] Issue Identified and Resolved: Limited Functionality with Payment Processing — Wednesday, January 15, 2025

This afternoon, Wednesday, January 15, 2025 at approximately 2:26 PM Eastern Time (ET), our team identified an issue involving limited functionality with payment processing. This issue impacted a subset of ModMed® Pay users. Our team resolved this issue at approximately 2:54 PM ET today, January 15, 2025.   This issue impacted payment processing and may have resulted in payment failures…

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[EXPIRED] ModMed Pay: Resolution / Action Recommended: Limited Functionality with Payment Processing — January 14, 2025

The issue causing limited functionality with payment processing, reported on Tuesday, January 14, 2025, has been resolved. This issue impacted a subset of ModMed® Pay users.  Action Recommended: Practices should review the ModMed Pay Dashboard to determine if any payment was successful.= If the payment was successful, it should be manually recorded in gPM™.  If the payment does not display…

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Follow-Up: Action Required: ModMed® Payment Update — May 5, 2023

This is a follow-up to the communication we sent on Friday, March 10, 2023 regarding ModMed®’s transition to a new bank. We are writing to make you aware that we finalized this transition and the updated banking information is included under “Action Required” below.  Please refer to the “Confirming Billing Instructions” section included in the “Security/Phishing Alert: Confirm Changes in…

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