[EXPIRED] Issue Identified and Resolved: Limited Functionality with Payment Processing — Wednesday, January 15, 2025

This afternoon, Wednesday, January 15, 2025 at approximately 2:26 PM Eastern Time (ET), our team identified an issue involving limited functionality with payment processing. This issue impacted a subset of ModMed® Pay users. Our team resolved this issue at approximately 2:54 PM ET today, January 15, 2025.   This issue impacted payment processing and may have resulted in payment failures…

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[EXPIRED] ModMed Pay: Resolution / Action Recommended: Limited Functionality with Payment Processing — January 14, 2025

The issue causing limited functionality with payment processing, reported on Tuesday, January 14, 2025, has been resolved. This issue impacted a subset of ModMed® Pay users.  Action Recommended: Practices should review the ModMed Pay Dashboard to determine if any payment was successful.= If the payment was successful, it should be manually recorded in gPM™.  If the payment does not display…

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Patient Safety Alert Follow-Up: Resolution / Action Recommended: Outbound Faxing

This is an important follow-up patient safety message. The issue causing limited functionality around outbound faxing delays, reported on Thursday, August 24, 2023, has been resolved.  Action Recommended Please closely monitor your outbound fax queue over the next few days to ensure that all faxes with a “failed” status from Thursday, August 24, 2023, through Friday, August 25, 2023, were…

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