Reminder: ON PREMISE SERVER Clients: gGastro® Timeframe Reminders

For clients that host their own installations outside of our gGastro® Cloud environment. This serves as important reminders on upcoming software deprecations. Please share this with your IT Administrator and plan your upgrade pathway accordingly. Please note the following 2022 upcoming changes: As of March 31, 2022, ModMed Gastroenterology will support only gGastro® version 5.X or higher. As of gGastro®…

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Multiple Payer ERA Delay – ON GOING

EDIinsight, by Waystar, received the following notification regarding ERA delays. No Support tickets for these check dates are needed at this time as the ERAs will be posted as soon as they are made available. Availity is aware of an issue where 835 files for various payers are missing due to a file formatting issue. If you are missing 835…

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gGastro® Desktop Client v.1.2.0.7 is Now Available

Dear Valued Clients:We are writing to inform you that the new Desktop Client, version 1.2.0.7, is now available for download.This new Desktop Client is recommended, but not required. As a reminder, the Desktop Client tool allows the browser to communicate with certain features (image capture, scanning, importing, etc). This version is compatible with gGastro® v.5.1.0.2 or higher. If you experience…

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Monthly gGastro® Cloud Maintenance Reminder — December 18, 2021

This is a reminder for the gGastro® Cloud monthly maintenance window. SCHEDULED: Saturday, December 18, 2021, between 12:00 AM – 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply mandatory security updates to our systems. This work is expected to…

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Noridian currently reporting connectivity issues, impacting the submission of 837 EDI files, response files, and 835 ERA files.

Noridian is currently reporting connectivity issues that are impacting the submission of 837 EDI files, response files, and 835 ERA files. Noridian is working to resolve and apologizes for the inconvenience. This issue will delay the submission of claims and retrieval of response files (including 835/Remit files). We will submit all outstanding claims and download responses as soon as this…

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Retrieving patient signature from an unlocked consent form.

Presented By ModMed® Training Team  

Unlocking thumbnails allows you to add information to a previously completed note, but it also removes ALL of the signatures. That includes the patient’s signature on consent forms signed in gKiosk™. But don’t worry – gGastro® stores a snapshot of the consent with the patient’s signature. Follow these steps to see how you can retrieve it.

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EDIinsight by Waystar has been notified that NORIDIAN is experiencing connectivity issues.

December 1, 2021 EDIinsight by Waystar has been notified that NORIDIAN is experiencing connectivity issues. NORIDIAN is actively working to resolve the issues but does not have an ETA on a resolution. This issue will delay the submission of claims and retrieval of response files (including 835/Remit files). We will submit all outstanding claims and download responses as soon as…

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