Get ready to take support and communication to the next level. Our customer portal, modmed® Communities for Gastroenterology, is designed to make finding solutions, sharing ideas and connecting with peers at other GI practices easier than ever before. Click here to register today! With modmed® Communities for Gastroenterology, you’ll be able to: Learn more: view knowledge
Benefit: If modifying a payment or refund in gPM™, after a batch has been locked, you can easily unlock the batch right in the transaction. When the updates are complete, you can then lock the batch again without ever leaving the transaction. Examples of when you might need to do this include (1) changing the
Benefit: Scan more efficiently by bulk scanning documents into gGastro®. Then, you can unlink the pages with a single click to file individually. After unlinking, if specific pages must remain together, you can just as easily re-link them! *This applies to imported documents and inbound faxes in the scanning queue, faxing queue and the patient
This is an important patient safety message regarding a rare workflow used in faxing that, if utilized, can result in a mismatched name in the outbound fax queue of gGastro®. This may be impacting a small percentage of our Modernizing Medicine Gastroenterology clients. We identified a series of workflow steps (identified below), which can result
Benefit: gGastro® accommodates different workflows when documenting procedures. While a common workflow is to document the specimen after the finding, you can also document specimens during the procedure and then create the finding directly from the specimen! STEP 1 The Nurse documents specimens collected during the procedure. STEP 2 After the procedure, the Provider
We are currently experiencing technical difficulties with our telephone service and callers may experience unusually long wait times while on hold. We are working to resolve the issue and apologize for the inconvenience. You can still submit Support tickets online or via email at gSupport@modernizingmedicine.com.
Benefit: Keep your collection accounts moving through the process in gPM™ without extra manual intervention by enabling the collections automation feature. This feature will automatically update your collection accounts to the next appropriate status and generate associated letters so that these accounts don’t sit stagnant in the collections queue. STEP 1 Access Collections Configuration.
Benefit: gGastro® service notes are dynamic, and capable of incorporating changes made to a patient’s chart in various areas of the application. This allows new information to be available immediately, but it may be an unwelcomed change in a service note. Protect your service notes from unwanted, or unexpected changes by locking them. The Auto-Lock
This is an important patient safety message regarding prescription “follow-up” refill requests impacting our Modernizing Medicine Gastroenterology clients. With the update to the Script2017 standard of ePrescribing, implemented in gGastro® v. 4.71, pharmacies now have the ability to send follow up refill requests to our Modernizing Medicine Gastroenterology clients. In rare instances, when a provider
Company-wide meeting – Monday, January 25, 2021 In order for our Customer Success associates to attend our 2021 Annual Kickoff all-hands meeting, all Customer Success departments, including Support, will be unavailable Monday, January 25, 2021 beginning at 2:30 PM until approximately 5:30 PM ET. We plan to have limited staff available to monitor voicemails and