[EXPIRED] Patient Safety Alert: Action Recommended — Issue Identified and Resolved: Delays in gGastro® Processing Inbound and/or Outbound Faxes

This is an important patient safety message impacting a subset of gGastro® clients. We have identified and resolved an issue involving delays in gGastro processing inbound and/or outbound faxes. This issue began on Monday, March 24, 2025, and was resolved today, Thursday, March 27, 2025.   Please note: No faxes were lost due to this issue. Finalization for processing may…

Tags:

[EXPIRED] Issue Identified and Resolved: Limited Functionality with Payment Processing — Wednesday, January 15, 2025

This afternoon, Wednesday, January 15, 2025 at approximately 2:26 PM Eastern Time (ET), our team identified an issue involving limited functionality with payment processing. This issue impacted a subset of ModMed® Pay users. Our team resolved this issue at approximately 2:54 PM ET today, January 15, 2025.   This issue impacted payment processing and may have resulted in payment failures…

Tags:

[EXPIRED] Resolution: Issue Identified: Carequality Error Message – Friday, December 6, 2024

The issue causing limited functionality related to the Carequality interoperability framework in gGastro®, reported today, Friday, December 6, 2024, has been resolved.  The issue involved when the Carequality button was selected, a subset of users encountered the error message “Object reference not set to an instance of an object.”  We apologize for any inconvenience this may have caused your practice.

Tags: