Issue Identified and Resolved

[EXPIRED] Issue Identified and Resolved: Limited Functionality with Payment Processing — Wednesday, January 15, 2025

This afternoon, Wednesday, January 15, 2025 at approximately 2:26 PM Eastern Time (ET), our team identified an issue involving limited functionality with payment processing. This issue impacted a subset of ModMed® Pay users. Our team resolved this issue at approximately 2:54 PM ET today, January 15, 2025. This issue impacted payment processing and may have resulted in payment failures…

15 Jan 2025

[EXPIRED] Resolution: Issue Identified: Carequality Error Message – Friday, December 6, 2024

The issue causing limited functionality related to the Carequality interoperability framework in gGastro®, reported today, Friday, December 6, 2024, has been resolved. The issue involved when the Carequality button was selected, a subset of users encountered the error message “Object reference not set to an instance of an object.” We apologize for any inconvenience this may have caused your practice.

06 Dec 2024

Tags: Error Message ggastro Issue Identified and Resolved

[EXPIRED] Issue Identified and Resolved: gKiosk™ Limited Functionality – July 10, 2024

On Wednesday, July 10, 2024, our monitoring tools alerted us that some users may have experienced limited functionality involving gKiosk™. Our team has resolved this issue. We apologize for any inconvenience that you may have experienced.

10 Jul 2024

Tags: gKiosk Issue Identified and Resolved