[EXPIRED] Patient Safety Alert: Action Recommended — Issue Identified and Resolved: Delays in gGastro® Processing Inbound and/or Outbound Faxes

This is an important patient safety message impacting a subset of gGastro® clients. We have identified and resolved an issue involving delays in gGastro processing inbound and/or outbound faxes. This issue began on Monday, March 24, 2025, and was resolved today, Thursday, March 27, 2025.   Please note: No faxes were lost due to this issue. Finalization for processing may…

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[EXPIRED] Patient Safety Alert: Resolution: Limited Functionality — Inbound and Outbound Faxes Stuck in “Pending” Status

This is an important follow-up patient safety message to the communication we sent yesterday, Tuesday, October 8, 2024. The issue in which a subset of gGastro® cloud clients experienced inbound and outbound faxes being stuck in “Pending” status has been resolved. Note: These faxes were not lost; they were previously stuck in “Pending” status. This issue began with the release…

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[EXPIRED] Issue Identified: Limited Functionality — Inbound and Outbound Faxes Stuck in “Pending” Status

We have identified an issue impacting a subset of gGastro® cloud clients, in which inbound and outbound faxes are stuck in “Pending” status. Note: These faxes are not lost; they are merely stuck in “Pending” status. This issue began with the release of gGastro version 6.3.2 on Sunday, October 6, 2024. Our team is currently investigating this issue. We will…

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