It is that time of the year again! We are writing to inform you that on Monday, September 16, 2024, Apple released the latest version of its iOS and iPadOS operating systems, iOS 18 and iPadOS 18. As a result, ModMed Gastroenterology plans to update its minimum iOS and iPadOS system requirements in Q2 2025. We plan to communicate an official date as soon as it is determined.
This update is essential to safeguard your practice and patient information. Once a new iOS version is released, Apple no longer supports older iOS versions and unsupported devices and operating systems may no longer comply with industry security standards.
In Q2 2025, iOS 18 and iPadOS 18 will become the minimum system requirements to run ModMed Gastroenterology iOS applications. In some cases, devices may need to be replaced to meet this requirement.
To ensure continued functionality of ModMed Gastroenterology iOS applications, all iOS devices must be updated to the minimum iOS version (v.18.0 or higher) by Q2 2025. Failure to update iOS devices to v.18 will result in the inability to access gGastro®.
Please note: Some devices that are currently running iPadOS 17 may not be compatible with the latest iPadOS 18 operating system. As a result, these devices may need to be replaced.
This requirement will impact the following ModMed Gastroenterology mobile applications:
- gGastro Mobile
- gKiosk™
Action Required
To ensure continued functionality of ModMed Gastroenterology iOS applications, all iOS devices must be updated to the minimum iOS version (v.18.0 or higher) by Q2 2025. Failure to update iOS devices to v.18 will result in the inability to access gGastro. Please plan your pathway now and update your devices to iOS 18 and iPadOS 18 as soon as possible.
Additional Resources
For more details, please refer to our FAQs sheet found here.
For information on Apple’s compatible devices, please refer to the following resources:
When will iOS and iPadOS 18 be available?
iOS 18 and iPadOS 18 are already available. Apple released both iOS 18 and iPadOS 18 on September 16, 2024. For more information on the iOS/iPadOS 18 release, please refer to iPadOS 18 and iOS 18.
How do I check my iPad’s software version?
On your iPad, go to “Settings”, tap on “General”, then tap on “About”. You’ll be able to check your iPad’s software version under the “Software Version” section. Ensure your iPad is running iPadOS 18.
How do I update my iPad’s software to iPadOS 18?
On your iPad, that is running iPadOS 17, go to “Settings”, tap on “General”, then tap on “Software Update”. If your iPad needs to be updated, you’ll be able to update it by tapping on “Upgrade to iPadOS 18” and then “Download and Install”. If you don’t see the option to update, it is very likely that your device will no longer be supported. Please contact your IT services support provider to determine, as soon as possible, whether your iPad needs to be replaced and ensure continued functionality of ModMed® iOS applications.
What does this mean for your practice?
- For gKiosk™: iPadOS 18 is currently available in the Apple App Store. Please update your iPadOS software to iPadOS 18 as soon as possible and prior to Q2 2025.
- For gGastro Mobile: iOS 18 is currently available in the Apple App Store. Please update your iOS software to iOS 18 as soon as possible and prior to Q2 2025.
To ensure continued functionality, all iOS devices must be updated to the minimum iOS version (v.18.0 or higher) prior to Q2 2025.
Will we have to replace our equipment?
For information on Apple’s compatible devices, please refer to the following resources:
- https://www.apple.com/ios/ios-18/
- https://www.apple.com/ipados/ipados-18/