The issue causing funding entries not to be reflected for a subset of ModMed® Pay customers, reported on November 16, 2022, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
Our monitoring tools alerted us that some users may be experiencing a display issue in which our ModMed® Pay dashboard is not reflecting funding entries as of today, November 16, 2022. Please note: This is only a display issue; transactions have been funded as normally scheduled. Our team is currently investigating the issue. We plan to update you once we…
This is a reminder that today, Friday, November 11, 2022, is a bank holiday. For this reason, all funding normally scheduled for Friday, November 11, 2022, will not occur until Monday, November 14, 2022. If you have questions regarding this information, please contact our Support Team. Sincerely, The ModMed Team
We have identified an issue, in which the ModMed® Pay system is not reflecting funding entries for Thursday, October 20, 2022. We plan to update you once we have more information available and apologize for any inconvenience that you may experience.