Support
The issue causing limited functionality involving eligibility response delays and/or timing out, reported yesterday, Tuesday, April 23, 2024, has been resolved. If you continue to experience issues, please contact our Support Team. We apologize for any inconvenience this may have caused your practice.
This is an important patient safety message impacting a subset of gGastro® customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare. Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…
This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue. Action Recommended If you are currently experiencing exception errors within gGastro®, please contact our Support…
Mark your calendars now to join us for the gGastro® MIPS Webinar: “Submitting 2023 Data from gGastro® and What's Coming for 2024” on Wednesday, January 10, 2024, at 12:00 PM Eastern Time. Join ModMed®'s gAdvisor Services team to learn about: The recent Final Rule for the 2024 Quality Payment Program (QPP) What will change for the 2024 MIPS performance…
This is an important follow-up patient safety message. The issue causing limited functionality around outbound faxing delays, reported on Thursday, August 24, 2023, has been resolved. Action Recommended Please closely monitor your outbound fax queue over the next few days to ensure that all faxes with a “failed” status from Thursday, August 24, 2023, through Friday, August 25, 2023, were…
We are writing to inform you that we plan to update our consumer privacy policy effective Saturday, July 1, 2023. The new privacy policy (available here) provides additional information on privacy rights that residents of certain states may have under applicable state law. The update will automatically take effect on Saturday, July 1, 2023. No action is required on…
This is an important patient safety message impacting a subset of gGastro® clients. We are writing to make you aware of a task visibility issue that was introduced with the release of v.6.1.3. Our team is aware of the issue and is preparing an update with the fix. In the meantime, you can manually change the filters and expand your…
Our offices will be closed on Monday, June 19, 2023 in observance of Juneteenth. We will reopen on Tuesday, June 20, 2023. We wish you a safe and happy holiday!
Waystar has made us aware that on Tuesday, May 2, 2023, Ohio Medicaid Enterprise System (OMES) EDI implemented a change which caused claims to erroneously reject for E181 — Invalid affiliation between Rendering and Billing provider. Impacted claims would have produced an 824 transaction and HTML report with a reject code of E181. The issue was caught immediately and reversed…
This is a follow-up to the communication we sent on Friday, March 10, 2023 regarding ModMed®’s transition to a new bank. We are writing to make you aware that we finalized this transition and the updated banking information is included under “Action Required” below. Please refer to the “Confirming Billing Instructions” section included in the “Security/Phishing Alert: Confirm Changes in…