Forthcoming Clinical Exchange Lab Restoration in gGastro®: Change Healthcare Outage

As a follow-up to our communication on April 19, 2024, Change Healthcare’s (CHC) Clinical Exchange team has stated that it continues to gradually restore clinical lab exchange services. We are pleased to inform you that we began incremental restoration of related lab services in gGastro® on Monday, May 13, 2024. This restoration will continue for several weeks.  As a reminder,…

Tags:

gGastro® Tips and Tricks – Capture Important Demographics!

Presented By ModMed® Training Team  

It’s important to capture as much of the patient’s demographics for patient care, as well as for communication, reporting and billing. You can flag specific demographic as Required and create validation points at check-in and check-out to make sure you capture the important details during the patient visit.

Tags:

Waystar Update: Network Interruption Related to Cybersecurity Issue with Change Healthcare

This is a follow-up to recent communications we have sent to you regarding impacts to EDIinsight® by Waystar, a third-party clearinghouse with which we work. As you may be aware, on Wednesday, February 21, 2024, a cybersecurity issue began to affect Change Healthcare, which is in turn impacting EDIinsight by Waystar.   The impact of the Change Healthcare cybersecurity issue is…

Tags:

Patient Safety Alert: Action Recommended: Ongoing Limited Functionality: Change Healthcare — February 22, 2024

This is an important patient safety message impacting a subset of gGastro®  customers. Yesterday, Wednesday, February 21, 2024, we communicated with you about the ongoing limited functionality experienced by our third-party vendor, Change Healthcare.  Today, Thursday, February 22, 2024, Change Healthcare is continuing to experience a network interruption, which they have now stated is related to a cybersecurity issue. Our…

Tags:

Follow-up / Action Recommended: Limited Functionality — Outbound Electronic Clinical Lab Ordering & Inbound Clinical Results via Change Healthcare — February 21, 2024

This is a follow-up to our earlier communication regarding limited functionality with outbound electronic clinical lab ordering and inbound clinical results via Change Healthcare. Change Healthcare continues to experience limited functionality. We are working closely with this vendor as they seek to resolve the issue.  Action Recommended If you are currently experiencing exception errors within gGastro®, please contact our Support…

Tags:

Resolution: Action Recommended: Limited Functionality – Friday, January 12, 2024

The issue causing limited functionality when logging into gGastro® using Google Chrome, initially reported on Friday, January 12, 2024, has been resolved.  As explained in our follow-up communication yesterday, Tuesday, January 16, 2024, the issue was connected to a Chrome extension, specifically McAfee WebAdvisor, installed on the workstation. More information regarding this issue concerning McAfee WebAdvisor can be found here. …

Tags: