EDIinsight® by Waystar has made us aware that Medicaid Utah (SKUT0) is updating to a new processing system starting on Monday, April 3, 2023. As a result of this update, a “freeze” of system functions will occur.
Electronic Claim Inquiries 837
Providers can submit electronic claim inquiries (837) until Wednesday, March 8, 2023, by 5:00 PM Mountain Standard Time (MST). Any electronic claim inquiries submitted after that date/time will be held and submitted to Medicaid to be processed after the freeze period ends.
Electronic Eligibility Inquiries 270/271
Providers can submit electronic eligibility inquiries (270/271) until Saturday, April 1, 2023, by 5:00 PM MST. Any electronic eligibility inquiries submitted after that date/time will not be processed until after the freeze period ends.
Waystar Action Required by Client:
Please be aware of this processing freeze. For further information, please click here to review the payer documentation.
If you have any questions regarding this notice, please contact our Support Team.