Support
 

Reminder: Changes in Minimum iOS System Requirements for Early Next Year

If you have already updated your devices to iOS/iPadOS 16, please disregard this message.

This is a follow-up to the communication we sent to you on October 25, 2022, regarding ModMed’s plan to update its minimum iOS and iPadOS system requirements, to stay in line with Apple’s recommended iOS security standards.

ModMed will update its minimum iOS system requirements with an upcoming version release of gGastro®, tentatively planned for March 2023.

In March 2023, iOS/iPadOS 16 will be the minimum system requirement in order to run ModMed iOS applications. We recommend that you update your devices now. Please note that some devices may need to be replaced in order to meet this requirement. For information on Apple’s compatible devices, please refer to the following resources:

We believe that this is a necessary update to help protect your practice and patient information, as Apple no longer supports its older iOS versions once it releases a new iOS, and it is not possible to ensure that unsupported devices and operating systems remain compliant with industry security standards. 

This requirement will impact the following ModMed Gastroenterology mobile applications:

  • gGastro Mobile
  • gKiosk™

When will iOS 16 and iPadOS 16 be available?

Both iOS 16 and iPadOS 16 are already available. Apple released iOS 16 on September 12, 2022 and iPadOS 16 on October 24, 2022. For more information on the iOS/iPadOS 16 release, please refer to iPadOS 16 and iOS 16.

How do I check my iPad’s software version?

On your iPad, go to “Settings”, tap on “General”, then tap on “About”. You’ll be able to check your iPad’s software version under the “Software Version” section. Ensure your iPad is running iPadOS 16. 

How do I update my iPad’s software to iPadOS 16?

On your iPad, that is running iPadOS 15, go to “Settings”, tap on “General”, then tap on “Software Update”. If your iPad needs to be updated, you’ll be able to update it by tapping on “Upgrade to iPadOS 16” and then “Download and Install”. If you don’t see the option to update, it means that your device will no longer be supported and you will need to replace your iPad as soon as possible to ensure continued functionality of ModMed iOS applications.

What does this mean for your practice?

  • gKiosk™: iPadOS 16 is currently available in the Apple App Store. Please update your iPadOS software to iPadOS 16 as soon as possible and prior to the upcoming version release of gGastro, tentatively planned for March 2023.
  • For gGastro Mobile: iOS 16 is currently available in the Apple App Store. Please update your iOS software to iOS 16 as soon as possible and prior to the upcoming version release of gGastro, tentatively planned for March 2023.

To ensure continued functionality, all iOS devices must be updated to the minimum iOS version (v.16.0 or higher) prior to the upcoming version release of gGastro, tentatively planned for March 2023. 

Will we have to replace our equipment?

Here is the list of supported devices, per Apple’s webpage: 

  • iPad Pro (all models)
  • iPad Air (3rd generation and later)
  • iPad (5th generation and later)
  • iPad mini (5th generation and later)

Therefore, ModMed recommends that you plan to replace any legacy devices running our mobile applications. If your practice utilizes an iPad Air 4 (or prior) or an iPad Mini 2 (or prior) to run ModMed mobile applications, please upgrade your devices as soon as possible and prior to the upcoming version release of gGastro, tentatively planned for March 2023.

If you have any questions about this update, please contact our Support Team.

 

 

RELATED ARTICLES

Limited Functionality Involving Printing – December 8, 202

Our monitoring tools alerted us that some users may be experiencing limited functionality involving…

Mobile Application Compatibility Update

Today, Thursday, December 8, 2022, we released our version 6.0 gKiosk™ (available on Apple…

gGastro® v.6.0 has Passed the 2015 Edition Cures Certification – Action Required for On-Premise Providers

gGastro® version 6.0 has passed the Office of the National Coordinator for Health Information…