Action Recommended – Interfax Limited Functionality on September 20, 2022

We are writing to inform you that Interfax, our electronic faxing partner, has made us aware that it experienced a period of limited functionality on Tuesday, September 20, 2022 that impacted outbound fax rendering, which resulted in a higher than normal failed fax count. We believe that this issue has been resolved.

If your practice utilizes a solution outside of electronic faxing provided by Interfax, you were not impacted.

Action Recommended:

We recommend that you please take a moment to review failed outbound faxes that occurred on Tuesday, September 20, 2022, and resend any failed faxes, if appropriate. 

To access the fax queue, please follow the steps below. A screenshot has been included for reference. 

  • Navigate to Queue Management 
  • Click on Outbound Faxing 
  • Filter by date “9/20/22” and status “failed”
  • To resend a fax, right-click on the fax and resend

If you have any questions regarding this notice, please contact our Support Team

The ModMed  Team




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