Support
 

Action Recommended – Interfax Limited Functionality on September 20, 2022

We are writing to inform you that Interfax, our electronic faxing partner, has made us aware that it experienced a period of limited functionality on Tuesday, September 20, 2022 that impacted outbound fax rendering, which resulted in a higher than normal failed fax count. We believe that this issue has been resolved.

If your practice utilizes a solution outside of electronic faxing provided by Interfax, you were not impacted.

Action Recommended:

We recommend that you please take a moment to review failed outbound faxes that occurred on Tuesday, September 20, 2022, and resend any failed faxes, if appropriate. 

To access the fax queue, please follow the steps below. A screenshot has been included for reference. 

  • Navigate to Queue Management 
  • Click on Outbound Faxing 
  • Filter by date “9/20/22” and status “failed”
  • To resend a fax, right-click on the fax and resend


If you have any questions regarding this notice, please contact our Support Team

Sincerely,
The ModMed  Team

 

 

RELATED ARTICLES

2022 Q4 HCPCS Delayed Release

We are writing to make you aware that the Centers for Medicare & Medicaid…

Action Required – EDIinsight by Waystar – Medicaid Mississippi Blackout Period

We are writing to inform you that EDIinsight by Waystar has made us aware…

Update: ModMed® Pay Missing Ledger Payments on Thursday, September 15, 2022

This is a follow-up to the communication we sent on Thursday, September 15, 2022,…