gReminder+ Notification: Resolved – Delayed reminders- 12/8/20

Dear Valued Customer,

We have become aware of an issue where voice messages across all gReminder+ products were delayed due to a backend issue. We have confirmed that some patients received voice calls later in the evening than normal on Tuesday, December 8. The issue has been resolved as of this morning and voice messages planned for today will go out within the delivery window as scheduled. We sincerely apologize for the inconvenience and will be working diligently to ensure that the issue does not occur again.

gReminder+ Support Team



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