Support
Dear Valued Clients: This is an important follow-up patient safety message impacting a subset of gGastro® clients. We are writing to inform you that Surescripts has informed us that an issue it initially reported in September 2021 and October 2021, involving possible inaccurate medication history data sent from three pharmacy data sources, is resolved. Following is information we have recently…
Dear Valued Clients: We are writing to make you aware that the recent issue involving EDIinsight by Waystar, in which users were receiving an error message when attempting to use CMS eligibility (ANSI 270/271) file processing, today, Monday, April 25, 2022, has been resolved. Action Required: Please resend any eligibility (ANSI 270) files that did not receive a successful response…
Dear Valued Clients: We are excited to announce the general availability of gGastro® version 5.2.1. Schedule your Update: gGastro® v.5.2.1 is planned to be available for on-premise installations as of today, April 21, 2022. Reserve your update spot for the v.5.2.1 release now. Please click here to schedule your update. Please keep in mind the following compatibility requirements when planning…
Dear Valued Clients: We are writing to make you aware that the recent issues involving Change Healthcare, in which outbound clinical lab ordering was impacted for a subset of gGastro® clients, on Tuesday, April 18, 2022, have been resolved. Action Required: Please remove the current Access CORS plugin extension and install the “CORS-Unblocked” plugin extension. In order to do so,…
Dear Valued Clients: We have been made aware of recent issues involving Change Healthcare that may impact outbound clinical lab ordering for a subset of gGastro® clients. Issue #1: The Outbound Lab Ordering window now shows a blank screen. Updating your browser to the most current version, and updating the Cross Origin Resource Sharing (CORS) plug-in (uninstall, then reinstall), typically…
Dear Valued Clients: This is an important follow-up patient safety message impacting a subset of gGastro® clients. We are writing to inform you that Surescripts has provided an update regarding an issue it initially reported in September 2021 and October 2021, involving possible inaccurate medication history data sent from three pharmacy data sources. Following is information we have recently received…
Dear Valued Clients: We are writing to inform you that we are changing the URL for scheduling upgrades on Appointy from https://gmed.appointy.com to https://modmedupgrades.appointy.com, effective immediately. If you have any questions or need assistance regarding this matter, please reach out to our Support Team. Sincerely, The ModMed Gastroenterology Team
Dear Valued Clients: This is a reminder for the gGastro® Cloud monthly maintenance window. SCHEDULED: Saturday, April 16, 2022, between 12:00 AM - 6:00 AM Eastern Time APPLICATION IMPACT: All services will be potentially unavailable for the duration of the updates. MAINTENANCE DESCRIPTION: A maintenance window is required in order to apply mandatory security updates to our systems. This work…
Dear Valued Clients: We are writing to remind you that if you are a gGastro® self-hosted client currently using the HylaFAX™ faxing component, to avoid future service interruptions, please plan to begin transitioning to other options as detailed below. Please note: If you are a gGastro self-hosted client who currently uses the InterFAX or iFax solutions, this communication does not…
Dear Valued Clients: We are writing to make you aware that the patient engagement platform provider for the gReminder+™ tool has informed us that it has placed a temporary hold on its discontinuation of Demand Messaging. On February 4, 2022, we communicated to you that Demand Messaging would be discontinued today, Friday, March 18, 2022. The patient engagement platform provider…