Upcoming Changes to our Support Center

We are excited to announce that gMed is in the process of updating our client support center and knowledge base to create a new client success hub.

Just as you implemented our technologies in your practice with the goal to increase efficiencies and enhance the patient experience, gMed is working toward a similar objective to increase our efficiencies by streamlining our internal systems, which includes an update to our client support center.

What is changing?
Starting in January, our support center will change its interface as we update our case submission process.

  • We will have a new platform for you to submit and keep track of your support cases.  During this initial phase, you will be directed to a new support center from the current Zoho Support Portal to submit support cases.  This will require a new login to submit a case.
  • Please look for a separate email from no.reply@modmed.com with your login information to the updated support center in order to submit a support case.
  • Our Knowledge Base, where you currently access self-service articles and information, will remain on the same platform, Zoho Support Portal, with the same login credentials you currently use.

How will this benefit gMed clients?
While we update our client support center, we ask for your patience.  When complete, the gMed Client Success Community will provide an avenue where clients can discuss, post, vote, and promote new product enhancements, get details on their support cases, and exchange ideas about gMed products and services, all in one place.